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Working with Messages

Click on the messages appearing in the Inbox window to perform these tasks:

Deleting a Message

To delete a message:

  1. Click the Subject of the message.
  2. This opens the message for viewing.

  3. Click Delete.
  4. For more information about deleting messages, refer to Deleting Messages.

Composing a Message

To compose a message, refer to Composing a Message.

Replying to a Message

You can reply to the sender of a message, or to the sender and to all recipients listed in the To, From, Cc fields of the original message.

To reply to a message:

  1. Click Reply to reply to the sender, or Reply All to reply to the sender and all the other recipients.
  2. A New Message window appears with the name of the recipient or recipients. The subject of the original message is prefaced with Re:.
  3. If you want to enter additional email addresses, click “To”, “Cc”, or “Bcc” to indicate how you want the address to be listed. Alternatively, you can manually add an email address.
  4. Click in the message box and type the text of your message.
  5. Ensure that the Sign Message and Encrypt Message checkboxes are set as desired. The message you are replying to, which is part of your response, is not sent with the S/MIME features it might have arrived with. It is up to you to ensure that your response and the original message is properly signed or encrypted. The default values are set in the Options - Mail window. For more information about S/MIME settings, refer to Changing the S/MIME Settings.
  6. If the New Message window does not have these checkboxes, you do not have the permission to sign or encrypt a message.

  7. Click Send.

  8. Note

      • While replying to a message the original message appears inline in the New Message window.

Forwarding Messages

To forward an opened message, and any files attached to it as an attachment, or quoted text:

  1. Click Forward to forward the message as an attachment. The forwarded message appears as an attachment in the Attachments field.
  2. Or,

    Click Forward Inline to quote the original message and forward the attachments. The original attachments are listed in the Attachments field.

  3. Address the message using To, Cc and Bcc header fields.
  4. The subject of the original message appears prefaced with Fwd:. Attachments that came with the original message are included.

  5. Note

    While forwarding an HTML message, the original message appears as an attachment in the New Message window.


    New attachments if any sent with the original message also appears in the Attachments field along with the original message forwarded.

  6. Ensure that the Sign Message and Encrypt Message checkboxes are set as desired because the forwarded message is sent with the S/MIME features currently in effect for your outgoing messages, not with S/MIME features it might have arrived with. It is upto you to ensure that the forwarded message is properly signed or encrypted. The default values are set in the Options - Mail window. For more information about S/MIME settings, refer to Changing the S/MIME Settings.
  7. If the New Message window does not have these checkboxes, you do not have the permission to sign or encrypt a message.

  8. Click Send.

Displaying Next and Previous Messages

You can easily move from one message to another by selecting the Next or Previous links to look at next or previous messages as they are listed in the current folder.

Filing Messages to a Folder

After reading a message, you can file it in another folder.

From the “Move message to folder” drop-down list, select the folder in which you want to file the message.


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