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Receiving Messages

To Obtain New Mail

To retrieve new messages that are not yet listed in your Inbox or mail folders, click Get Mail.

Your messages are listed with the following information:

To Read a Message

  1. In the left pane of the Mail page, click the name of the email folder you want to read. Options are:
    • The Inbox for messages you receive from others
    • The Sent tab for messages you send to others
    • The Drafts tab for drafts of your messages
    • The Deleted Items tab for messages you delete
  2. From the View drop-down menu, select an option to filter the type of messages to list in the folder. Options are All, Unread, Flagged, and Deleted.
  3. To open a specific message, click its subject. For more information on how to reply to, forward, or delete the message, see Managing Messages.
  4. When you finish reading the message, click the Close icon to return to the message list of the current folder.
  5. (Optional) Click Next or Previous to view other messages in the folder.

    Tip

    When you read messages in the Drafts folder, the Close, Next, and Previous options are not available. Click Send to send the message, or click the X button in the upper right corner of the window.


To View Messages From Another Account

If you have a Post Office Protocol (POP) user ID on another email account, you can use Communications Express software to collect and view your messages from that account.

  1. Click a mail folder.
  2. Click Collect External Mail to display the Collect External Mail page.
  3. Enter the following details:
    • POP Server. Enter the name of the server from which you want the mails to be collected.
    • POP User ID. Enter the user ID of the mail account from which you want the mails to be collected.
    • Password. -Enter the password for the mail account from which you want the mails to be collected.
    • Delete messages from server. Select this check box to delete the mail you are collecting from the server from which they are being collected.
    • Save to Folder. From the drop-down menu, select a folder to which you want the mails copied.
  4. Click Collect.

To Acknowledge Receipt of a Message

When you click a message sent to you by someone who has requested notification when you view the message, the Return Receipt pop-up appears.

Click Cancel if you do not want to acknowledge receipt.

Click Send to respond with a message to the sender. The acknowledgement message confirms that you received the message, but not that you read the message.

To Flag a Message

  1. Click the name of the email folder that contains the messages you want to mark for further action.
  2. Select the message or messages you want to flag.
    • To select a single message, click its check box.
    • To deselect a selected message, click its selected check box.
    • To select all messages, click the Select All, Select All icon, icon. Click this icon again to unselect all messages.
  3. From the Actions drop-down menu, select Flag for Followup. The flag icon appears at the each selected message.

To remove the flag from a message, select the message, and from the drop-down menu, select Clear Flag.


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