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Contents
Index
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Getting New Messages
To receive new messages, click Get Mail.
Messages are displayed in a list that shows the sender’s name, subject, date of receipt and size of the message. Unread messages are shown with a closed envelope next to them, read messages with an open envelope and messages to be followed-up with a flag. An S/MIME message has a special icon at the end of the Subject line denoting whether it is signed or encrypted. For more information about the icons, refer to What Do the S/MIME Icons Mean?
Table 3 lists the different message status icons. This table consists of two columns; the first column lists the icons that appear beside a mail, and the second describes them.
Table 3 List of Message Status Icons
Icon
Description
Read message
Unread message
Read and deleted message
Read, replied and deleted message
Flagged for follow-up message
Reading Messages
From the Inbox, and Sent tab you can open all messages received or sent by you. The Draft tab displays drafts of your message that you have saved. The Folder tab and Trash tab display messages filed in these folders.
An S/MIME message has a special icon at the end of the Subject line denoting whether it is signed or encrypted. For more information about the icons, refer to What Do the S/MIME Icons Mean?
To read a message:
- Messages you’ve received are displayed in the Inbox tab page.
- You can click the Sent, Drafts tab to see messages in the respective page.
- Click the Folder tab to see folders where messages are filed. For more information on folders, see Managing Folders.
- Select an option from the View drop-down list to filter the type of messages to be listed in the Inbox. The options available in the drop-down list are: All, Unread, Flagged, Deleted.
- To open a specific message, click its subject. For more information on how to reply to the message, forward the message, delete the message, see Working with Messages.
- When you finish reading the message, click on a tab to go to the selected tab page or click the Close icon to return to the message list of the current folder.
Deleting Messages
Depending on the Delete options you set in the Options tab, you can delete messages temporarily or permanently from the Inbox, Sent Mail, Trash and Draft pages.
- If your Delete option is set to “Move Deleted Messages to the Trash,” when you click Delete, the deleted message is moved from the current folder to the Trash folder.
- If your Delete option is set to “Mark Messages Deleted,” when you click Delete, each selected message is marked for deletion. When you select Expunge from the “Message Actions “drop-down list, messages are permanently removed without saving a backup copy of the message.
To delete messages from the Inbox or other folders (except the Trash folder):
To remove deleted messages from the Trash folder:
Or:
Click the Trash folder to see your deleted messages.
You can also select specific messages you want to delete:
Undeleting Messages
You can undelete any message marked for deletion in the Inbox, Drafts, Trash or Sent tab.
Note
To see if you are set up to expunge messages marked for deletion, check your Delete settings in the Options tab.
To undelete a message or messages:
To undelete messages from the Trash folder, select the folder to which the message should be moved from the drop-down list. The message is moved to the selected folder.
Expunging Messages
To permanently delete messages.
Flagging Messages
To flag messages you want to follow-up
The selected messages are shown with a flag in the Inbox, Sent Mail, Drafts or Trash pages.
You can remove the flag setting for massages by selecting the messages and then selecting “Clear Flag” from the drop-down list.
Sorting Messages
Messages in the Inbox, Sent Mail, Trash and Draft windows can be sorted in the descending or ascending order, by date displayed as “Received” or “Sent”, sender or recipients name displayed as “From” or “To”, message Size, Subject, Priority, or by the read or unread status. The envelope column displays the read or unread message status.
By default, messages are sorted with the latest message at the bottom, and oldest message at the top.
To change message sort order, click Received or Sent, From or To, Size, Subject, the (envelope) Status Icon, the Attachment icon or the Priority icon.
- Received or Sent sorts the messages by date. The latest message appears first on the list. Clicking Received or Sent again sorts the messages by date; oldest message appears first on the list. The format in which the date is displayed depends on the Date format specified in the Options - Global Settings window in the Options tab.
- From or To sorts the messages alphabetically by sender’s or receiver’s name. Clicking From or To again sorts the messages by name in reverse alphabetical order.
- Size sorts the messages by size, in the ascending order. Clicking Size again sorts the messages in the reverse order.
- Subject sorts the messages alphabetically by subject on the Subject line. Clicking Subject again sorts the messages by subject in the reverse alphabetical order.
- Status Icon sorts the read messages from the unread messages, forwarded, replied to, read deleted, unread deleted, read replied and then deleted messages.
- Attachment Icon sorts all the messages with attachment and groups them together
- Priority Icon sorts the messages by the degree of importance namely Urgent, Non-Urgent and Normal
Filing Messages
To file or move messages from one folder to another:
Viewing Attached Files
To view a file attached to a message:
Saving Attached Files
If you receive an attached file, such as a GIF or JPEG file, you can save it to your local disk.
To save an attachment:
- Use the Save As function of your browser to save the attachment.
Or
Right click the name of the attached file, in the message header next to Attachments (In the case of GIF or JPEG files, which are displayed inline, you will need to right-click on the image).
A menu appears.
- From the menu, choose Save Link As. The “Save As” dialog box appears.
- In the File Name field enter the name of the attachment to be saved.
- Click Save.
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