Generating a Solution Extract Report

1. If you are working on a problem that requires more information a Solution Extract report should be generated: Generate a Solution Extract report.

2. Before generating a new report delete any old reports that may still exist.

   a) From the left side of the screen select the "check mark" box or the box next to any old reports that should be deleted.

   b) Select the Delete button.

3. To generate the new report select the Extract button.

   Note: Depending the configuration it could take up to 20 minutes for the report to be generated.

4. The progress of the report can be monitored: Monitor job.

5. After the report has been generated contact your next level of support to determine the next steps.

6. Return to the Solution Extract screen.