Remove and Replace Storage Service Processor

Note 1: SP0 is used only as an example in this procedure.

Note 2: A service processor restore CD is required to complete this procedure.

Note 3: This procedure should be printed out and all illustrations should be viewed before starting and power is removed.

1. Before starting this service action enable the reserve cabinet(s) function. This may not be possible depending on the state of the service processor.

   a) Reserve the cabinet(s) for maintenance.

   b) Enter a description of the service action (i.e. replacing USB relay panel).

   c) Select the estimated amount of time of the service action from the pull-down.

   d) Select the Reserve button.

   e) Other users will be alerted that this service action is in progress when they log in.

2. Observe all ESD precautions.

3. Establish a serial connection to the NTC.

   a) For a Solaris connection tip -9600 /dev/ttya

   Note: For a Windows connection open a Hyperterminal.

   c) login: rss

   d) password: sun1rss

4. At the NTC prompt execute the following command and login to the service processor.

   a) ntc: connect local port_2

   Local protocol emulation 1.0 - Local Switch: <^[>

   b) Hit Return

5. The following is the expected output.

   This system is for the use of authorized users only. Individuals using this computer system without authority, or in excess of their authority, are subject to having all of their activities on this system monitored and recorded by system personnel. In the course of monitoring individuals improperly using this system, or in the course of system maintenance, the activities of authorized users may also be monitored. Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals possible evidence of criminal activity, system personnel may provide the evidence of such monitoring to law enforcement officials.

6. If this message was not received proceed to step 9 or if you do not have the login prompt proceed to step 10.

7. You should now be at the sp0 console login prompt to the service processor.

   a) sp0 console login: root

   b) password: !root (possibly account specific)

8. If a successful login has been completed, run the fbr command with the -b option to ensure that the flash disk contains the latest information from the service processor.

   a) sp0# /opt/SUNWsefbru/bin/fbr -b

   b) Expected ouput: "Backup Command Successful", "Restore Command Successful" or "No Backup Required".

9. Issue a poweroff command to the service processor.

   a) sp0# poweroff -y

10. From the rear of the cabinet, unscrew the captive fastners on the right side of the service processor and I/O panel and open the panel.

11. Disconnect the power cable.

12. Disconnect all cables from the service processor.

    a) Make sure that all of the cables are labeled.

13. Remove the USB flash disk.

14. From the front of the cabinet prepare to remove the service processor.

    a) Press the green release tabs (top and bottom) on both sides of the service processor to release the glide rails and slide the SP until it reaches the locked position.

    b) Then release the inner glide rail from the locked position by pulling the trigger on the inside of the inner glide rail towards you on both glide rails and remove the service processor.

    c) View the service processor glide rail release/removal illustration.

    Important Note: Use care when releasing the inner glide rail to remove the service processor as it weighs 33 lbs. (15 kg) and can be awkward during removal.

15. Remove the 10 screws (5 on each side) that hold the service processor to the mounting brackets.

16. Attach the mounting brackets to the new service processor using all of the 10 screws.

17. Insert the new service processor by sliding it back into the front of the cabinet. Using care to align both rails properly.

18. Make sure the the green tabs have properly latched to secure the service processor in place.

19. From the rear of the cabinet reconnect all cables.

    a) View the service processor cable port illustration.

20. Insert the power cable.

21. Close the service processor and I/O panel and tighten the captive screws.

22. Wait for the boot process to complete and the service processor login prompt to appear.

Reloading the Service Processor Image

1. From the front of the cabinet insert the restore CD into the service processor CD-ROM drive tray and close the tray.

2. Enter the following at the login prompt.

   a) Please login: admin

   a) Please Enter password: se6920SP

3. At the sc prompt enter the following:

   a) sc> poweron

   Expected output: SC Alert: Host System has Reset

4. At the sc prompt enter the following:

   a) sc> break -y

   Expected output: SC Alert: SC Request to send Break to host.

   (Hit Return)

5. At the sc prompt enter the following:

   a) sc> console

   Expected output: Enter #. to return to ALOM.

   (Hit Return)

6. Type the following from the ok prompt.

   a) ok> boot cdrom - install

7. The system displays the following message:

   This CD restores your Sun StorEdge 6920 Service Processor back to the factory defaults it shipped with. All current state information will be destroyed.

   Are you sure you want to do this [y/n]? Answer yes

   The Service Processor will now reboot.

8. During the boot process you will receive the following message:

   Do you want to restore local configuration information? [y,n,?]

   Answer yes but do not insert the USB drive now.

9. After the service processor reboots, the system displays the following message:

   To restore local information the USB flash disk must be connected.

   (Insert the USB flash disk)

   Connect the USB device, then press "y" to continue. [y,?]

   The restore process will continue and the storage service processor will reboot.

10. Logout of the service processor.

    a) sp0# logout

    Disconnect from the service processor console connection using the control+] (right bracket) sequence.

    a) ^]

11. Logout of the NTC.

    a) ntc0: logout

12. Disconnect from the tip session.

    a) ntc0: ~. (may require a carriage return first)

13. Remove the service processor restore CD from the CD-ROM drive.

14. After this sevice action has been completed all Alarms will need to be deleted: Delete Alarms.

    a) From the left side of the screen select the "check mark" box to select all alarms.

    b) Select the Delete button to delete all of the alarms.

    Note: Be sure to delete any associated alarms from all other monitoring applications.

15. Disable the reserve cabinet(s) function.

    a) Release the cabinet(s).

    b) Select the Release button.