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Chapter 1

Using the Troubleshooting Guide

For information about when and how to use this book, and for pointers to other books in the Foundation Services documentation set, see the following sections:

When to Use This Book

This book provides a defined approach to solving problems that can occur when you are installing, starting up, or using the Foundation Services. This book does not explain how to install or maintain your cluster. Nor does this book explain the tools, configuration files, and APIs provided by the Foundation Services. These subjects are covered in other books in the documentation set.

The following table lists some common questions and answers about the Foundation Services.

Table 1-1 Common Questions

Question

For Information, see

What are the Foundation Services?

Netra High Availability Suite Foundation Services 2.1 6/03 Overview

What's new in this release?

What's New in Netra High Availability Suite Foundation Services 2.1 6/03

What tools and configuration files are available?

Netra High Availability Suite Foundation Services 2.1 6/03 Reference Manual for the man pages that can be accessed by using the man(1) command

How can the Foundation Services be evaluated easily?

Netra High Availability Suite Foundation Services 2.1 6/03 Quick Start Guide

How is the hardware configured?

Netra High Availability Suite Foundation Services 2.1 6/03 Hardware Guide

Which installation method should you use?

Netra High Availability Suite Foundation Services 2.1 6/03 Overview

How are the Foundation Services installed?

Netra High Availability Suite Foundation Services 2.1 6/03 Custom Installation Guide

How is a cluster maintained, and how is hardware added or replaced?

Netra High Availability Suite Foundation Services 2.1 6/03 Cluster Administration Guide

How are applications that use the Foundation Services developed?

Netra High Availability Suite Foundation Services 2.1 6/03 CMM Programming Guide or the Netra High Availability Suite Foundation Services 2.1 6/03 NMA Programming Guide

What does a term or a name mean?

Netra High Availability Suite Foundation Services 2.1 6/03 Glossary

How to Use This Book

The subsequent chapters in this book provide detailed information about how to solve specific installation, startup, or runtime problems. Each chapter covers a different problem area. The following table shows where to find troubleshooting information for a particular troubleshooting area.

Table 1-2 Where to Find Troubleshooting Information

Problem Area

For Information, see

Installation and startup

Part II, Troubleshooting at Installation and Startup 

Installation of the Solaris operating system and the Foundation Services

Chapter 3, Recovering From Installation Problems 

Startup of master-eligible nodes

Chapter 4, Recovering From Startup Problems on Master-Eligible Nodes 

Startup of diskless nodes or dataless nodes

Chapter 5, Recovering From Startup Problems on Diskless Nodes and Dataless Nodes 

Runtime

Part III, Troubleshooting at Runtime 

Failover and switchover during runtime

Chapter 6, Recovering From Failover and Switchover Problems 

Node reboot during runtime

Chapter 7, Recovering From Node Reboot at Runtime 

Addition of nodes to your cluster during runtime

Chapter 8, Cannot Add Nodes to a Running Cluster 

Collection of statistics about your cluster

Chapter 9, Cannot Collect Statistics by Using the Node Management Agent 

Error messages in the system log files

Appendix A, Error Messages 

Appendix A, Error Messages lists the error messages that are generated by the Foundation Services. The appendix also provides a brief summary of the possible cause of error. The error messages are grouped by those produced during installation, those produced during runtime, and those produced when using the command-line interface. If you receive an error message, use Appendix A, Error Messages to find the cause and a possible resolution.

If you cannot resolve a problem that you encounter while installing or using the Foundation Services, contact your customer support center.

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