Part No. 816-4731-10
This document provides late-breaking information not included in the documentation for the Capacity Reporter 6.0 (Capacity Reporter) software. See the documentation provided with Capacity Reporter for additional installation and use information.
Installation and Configuration Issues
The following are known installation and configuration issues relating to this release of Capacity Reporter:
Windows NT file may be required for installation of NAS or NetWare devices
The Windows NT file MSINET.OCX is not provided with the installation kit. If you get an error message informing you this file is missing, copy it from \WINNT\System32 on a different NT machine.
Prerequisite Check Does Not Fail on Incorrect Windows NT
Service Packs
The prerequisite
check fails to display an error message when it encounters a Windows NT Service Pack lower than SP5, which is the required Service Pack for an installation of Capacity Reporter software.
Do not Change the Web Destination Location When Installing SRM
During installation, the installation procedure prompts the user
for the SRM Web destination location. For the installation to work
properly, do not change the destination location after
clicking Nexton the
Choose Destination Location
dialog box. Otherwise, the installation starts prematurely.
Sun HighGround SRM Database and SQL Maintenance
Upgrade to SQL 7.0 SP2 for SQL maintenance tasks to work properly. If you do
not want to upgrade, use SQL Enterprise Manager to remove the CkCat qualifier
from the SQLMAINT command. Contact Customer Support for more information on editing the SQL maintenance task.
Ksh (Korn Shell) is Required When Installing a Capacity Reporter Agent on a Linux
Machine
As a prerequisite, a Linux machine must have
ksh installed on it before a successful Capacity Reporter Agent installation on that machine can
occur. The latest pdksh rpm
can be downloaded from the Red Hat
web site.
Solaris Agent Upgrade Causes Disks to be Rediscovered
If you upgrade from a version
5.0.5 (or earlier) Solaris agent to the version 6.0 Solaris agent, subsequent
scans "rediscover" existing disk drives. The original disk drives are reported
as missing and will eventually be removed during system
clean up.
Installing the CR Agent for Solaris multiple times leaves
port numbers reserved
Each time you install the
Agent for Solaris you will be asked to supply a new, unused service name and
port number for the Agent to listen on. This information is used to
generate entries in the /etc/services and /etc/inetd.conf files. When the
Agent is removed, these entries are deleted. Reinstalling the Agent
without removing the prior instance will result in multiple entries being left
in the /etc/services and /etc/inetd.conf file, effectively reserving multiple
ports for use by the Agent. Only the entries from the last installation
will be removed from these files when the Agent is uninstalled, so you will have
to remove any additional entries manually. This can be avoided by
uninstalling any instance of the Agent before reinstalling it rather than
attempting to install over the existing kit.
Database Scanning: Reporting on a Mirrored Sybase Disk Device
Sun HighGround SRM does not report on Sybase device status or on device mirror status.
Database Scanning:
Reboot Proxy Machine after Installing Oracle PC Client
If you install the Oracle PC client on
the proxy machine, you must reboot the proxy machine before scanning.
Failure to do so may result in database scans hanging.
Database Scanning: Edit the CLASSPATH Environment Variable for Viewing Charts and Graphs (Sybase only)
If a typical Sybase PC Client installation has
been performed on the same machine from which you are browsing to Sun Highground SRM
for Database Servers, the charts and graphs do not display properly. This
problem is caused by an older version of the graphing package embedded in
certain Sybase PC Client components. The recommended solution is to browse to
Sun Highground SRM for Database Servers from a machine that does not have Sybase PC
Client installed. However, if this is not possible and you want to view charts
and graphs, you must edit the CLASSPATH environment variable, as follows:
Database Scanning: Virtual Memory problems on Capacity Reporter Server
Using equipment that does not meet specified prerequisites for the Capacity Reporter Database Plug-In software can cause virtual memory errors. To avoid this problem, be sure your equipment meets the Capacity Reporter Server prerequisites listed in \PlugIns\Database\database_readme.htm on the product CD-ROM.
The following are known issues relating to this release of Capacity Reporter:
Hitachi Data
Systems HiCommand Server reports Storage Capacity Differently than Capacity
Reporter Software
The HiCommand Server calculates storage space as follows:
| 1 KB = 1000 bytes |
| 1 MB = 1000 KB |
| 1 GB = 1000 MB |
| and so on... |
The Sun StorEdge T3 Array Console Reports Storage Capacity Differently than Capacity Reporter Software
The Sun StorEdge T3 Array console calculates storage space as follows:
| 1 KB = 1000 bytes |
| 1 MB = 1000 KB |
| 1 GB = 1000 MB |
| and so on... |
Import from a Universal Security Group
When importing User or Directory Group members from a Universal
Security Group defined in Domain A, where the Universal Security Group contains
users defined in Domain A and Domain B, only Users or Directories owned by
accounts defined in Domain A will be imported. It is possible that Users defined
in Domain A that are not part of the Universal Security Group may be imported
inadvertently.
When importing User or Directory Group members from a nested Global Group only those Users or Directories listed in the parent group will be imported. Members of any 'sub groups' will not be imported.
Receiving "The page cannot
be displayed" Error Message While Accessing Capacity Reporter
Software
While accessing the product when running IIS 5.0 in conjunction with an anti-virus software
application, you may receive the "The page cannot be displayed" error message.
If you encounter this error, close your browser session, and then shut down
and restart the anti-virus software.
File Scanner Ignores Alternate Data Streams
Files on NTFS can have an
arbitrary number of independent data streams. The Capacity Reporter file
scanner, like most programs, ignores all but the primary data stream. Alternate
streams are not well known, but are occasionally used to
hide information or to maliciously fill up a disk. By ignoring the alternate
streams, Capacity Reporter software ignores files that should be on the large
file list and, on Windows 2000, produce
per-user usage that differs from the Windows 2000 quota code.
See the Microsoft web site for more information on working with streams.
Missing SmartArray Logical Drive
Capacity Reporter software cannot detect that
a logical drive has failed or disappeared until the system containing the
SmartArray controller is rebooted.
Adding UNIX
directories on the Add Directories page
When adding UNIX directory entries on the Add Directories page, it is possible to create an entry whose path appears to be correct, but whose file system component of the path is incorrect. If this happens, the managed directory will appear to be missing after a scan occurs.
To avoid this problem, take one of the following actions:
Note: The managed directory's path is formed by concatenating the file system with the entered directory. For example, to manage /export/home/mbh , if the correct file system selection is /export , enter /home/mbh as the directory entry.
Or
Importing Capacity Reporter User and Directory Group members from ADS
In all cases when importing User and Directory Group members from
ADS "NT Style" naming conventions must be used in place of the Active Directory
names. For example:
SERVERNAME\Administrator is required instead of Administrator@SERVERNAME.DOMAIN
.
Uninstall/Reinstall Capacity Reporter Server Will Reset Capacity Reporter Settings
If you uninstall/reinstall a Capacity Reporter Server, settings such as Remote Install
Scripts and E-mail Alert text changes will be lost.
Upgrade Does Not Remove Backup Plug-In
Capacity Reporter no longer supports the Backup Plug-In. However, if you upgrade to Version 6.0 from a previous version of the software, the Backup Plug-In user interface pages still display. A clean installation of Capacity Reporter software, Version 6.0 removes the Backup Plug-In user interface pages.
Automatic Deletion of Remote Install Scripts
If you uninstall Capacity Reporter software while keeping the database, any remote
install scripts created through Capacity Reporter are deleted.
Do Not Use the Help Window's Refresh Button When Using Internet Explorer 5.5 or
Internet Explorer 5.5 SP1
Clicking
Refresh
while viewing the Help in IE 5.5 or IE 5.5 SP1 may display a run-time error and a dialog box asking if you want to debug the application. If this dialog box displays, click
No when asked to debug the application.
This problem does not occur on IE 5.0 or IE 5.5 SP2.
Clicking on the Help Window's Back Button When Using Internet Explorer 5.5 SP2 Can Cause Index or Search Tabs to Blank OutInternet Explorer 5.0 SP1, 5.5 SP2, or 6.0 Required for Remote Installation
To perform
remote installations of the Capacity Reporter agent, you must use Internet Explorer 5.0 SP1,
5.5 SP2, or 6.0, with appropriate security patches for each version.
Java Virtual Machine Must Be Installed to View Charts and
Graphs
Any Internet Exporer browser used to view charts and graphs must have the Java Virtual Machine installed.
Java Developer's Kit May Interfere with Display of Charts and Graphs
If you open the application from a computer that also has the Java Developer's Kit installed, charts and graphs may not display. To allow charts and graphs to display, disable the Java plug-in on the browser.
Mounted Volumes without Drive Letters not Reported in File System
Report
In some cases if a volume has been created but not assigned a
drive letter, it may not be reported in the File System Report after a
scan. To ensure that volumes are consistently reported they must be given
a drive letter upon creation.
Disk Reports on UNIX Platforms Display a "Filesystem Section Start On
Disk" value of 0.00MB
The "Filesystem Section Start On Disk" value
for Disk Reports on UNIX platforms shows a value of 0.00MB, which may be
incorrect.
Capacity Reporter Display Name must Match Network Appliance Device Name
When assigning a Capacity Reporter display name to a Network Appliance device, you must assign the Network Appliance device's true network name. Scans fail if the Capacity Reporter display name does not exactly match the Network Appliance device's true network name.
Database Scanning: Use a Single
Capacity Reporter Proxy Server to Scan Sybase Databases on the Same Database
Server Instance
Do not set up two different Capacity Reporter Proxy Servers to scan Sybase databases on the same database server instance. This may cause a temporary database deadlock situation, which could result in Sybase terminating the connection, thereby causing a scan failure.
Database Scanning: Scan Requests Not Functioning
Database scans may timeout. Subsequent scans should continue
to function. If you want to increase the timeout value, contact Sun Support.
Remote Scanning: Scanning Limitations on Windows NT if Disk Administrator Has Not Run
If the disk administrator has not run at least once on a Windows NT computer, the Capacity Reporter proxy agent does not report:
Note that the disk drives will be assigned signatures based on index. When the disk registry does become available, it generates true signatures. The user interface reports the new drives while the signatures based on index appear as lost.
Remote Scanning: Download Failures Function Might Be Unreliable with Earlier Versions of Internet Explorer
The Download Failures function of CSV bulk registration behaves reliably with Netscape and Internet Explorer Version 5.5, Service Pack 2. If you use an earlier version of Internet Explorer, you might see unexpected results, which can include "Page not found" messages or unexpected values written to the failure.csv file.
Norton AntiVirus Scanner can Interfere with Capacity Reporter Scanning
The Norton AntiVirus scanner can interfere with Capacity Reporter scanning. To avoid this problem,
disable Norton AntiVirus on the Capacity Reporter Server machine.
How to Get Adobe Acrobat Reader
The documentation on the CD-ROM is in PDF format. If you do not have Adobe Acrobat Reader, go to www.adobe.com to obtain a
free copy.
Unlabeled Disks not reported when Veritas Volume Manager is present
When Veritas Volume Manager
is installed, Unlabeled Disks may not get reported, and will not be visible
through Capacity Reporter. Unlabeled disks will be reported and visible in
Capacity Reporter if Veritas Volume Manager is not installed.
Event Log will Fill Quickly if Computer Groups are Left Empty and Scanned on Schedule
If a computer group is intended to be left empty, it's scan schedule should be set to scan on demand only. This will prevent the application log filling quickly.
LDAP Lookup Does Not Function if Capacity Reporter Server Is Not In Same or Trusted Domain as Exchange Server
In order for the LDAP lookup to work correctly (allowing directory aliasing), the SRM Server needs to be in the same, or a trusted domain as the Exchange Server. If it isn't, then other email alert functionality continues to work as expected, making it possibly difficult to troubleshoot the LDAP not working. The SRM server can send email by sending it out port 25 (SMTP) and then uses a DNS server to lookup the Exchange Server. The Exchange Server's LDAP directory is configured with access permissions which will be denied if the SRM Server is not in the proper domain.
If the 9900 Series RAID Array Contains an ESCON Card, Some Scan Details May Be Incorrect
Due to limitations
of the Hitachi Data Systems HiCommand Server 2.0 API, if the 9900 Series RAID
Array being scanned contains an ESCON card, then the mainframe Parity Groups and
mainframe LDEVs will list the following discrepencies:
Solaris UNIX Swap Filesystems Will Be Shown Under Raw Volumes
Solaris UNIX swap filesystems will be shown under raw volumes. Old SRM "SWAP" filesystems will disappear and,
once removed, will reappear under the raw volumes report.
In Order for the LDAP Lookup to Function, the SRM Server Needs to be in the Same Domain as the Exchange Server
If the Capacity Reporter Server is not in the same (or a
trusted) domain as the exchange server, then other email alert functionality
continues to work as expected, making it difficult to troubleshoot if the LDAP
is not working. The SRM server can send email by sending it out port 25 (SMTP)
and then uses a DNS server to lookup the
Exchange server. The Exchange Server's LDAP
directory is configured with access permissions that will be denied if
the SRM Server is not in the proper domain.
Removing a Failed 9900Series Device From the RAID Report
Does Not Do an Implicit Full Unregister Of The BVO
If you have a failed 9900Series Device in your RAID Report
and you click on the device then Remove it, this will remove the device from the
RAID Report in Capacity Reporter but will leave the Link and Launch Button in
the HiCommand interface.