"ISA Server Cannot Load the Property Page" Error Message with Error Code 0x80004002 (290384)
The information in this article applies to:
- Microsoft Internet Security and Acceleration Server 2000
This article was previously published under Q290384 SYMPTOMS
When you click an Internet Security and Acceleration (ISA) Server program's filter properties, you may receive the following error message:
ISA Error
ISA Server cannot load the property page
If you click Details, you see the following information:
Error: 0x80004002
The operation failed.
CAUSE
This behavior can occur if your Distributed COM (DCOM) settings have been changed incorrectly.
RESOLUTION
Make sure that the currently logged-on account has Allow Access set for the Default Access Permissions setting on the Default Security tab in the DCOM access permissions settings by using the Distributed COM Configuration Properties (Dcomcnfg.exe) tool. By default, there are no entries in the Default Access Permissions settings. This setting is the equivalent of the Allow Access setting for all users.
The error message is generated if an entry has been added to this list, either by a user or by another program's Setup routine, and the currently logged on user who is trying to gain access to the ISA Server filter's properties is not listed (either directly or as a member of a group that includes the user).
To view or change these permissions, follow these steps:
- Click Start, and then click Run.
- In the Open box, type dcomcnfg.exe, and press ENTER.
- Click the Default Security tab.
- Click Edit Default under Default Access Permissions to view or change the current permission settings.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 2/4/2002 |
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| Keywords: | kbenv kberrmsg kbprb KB290384 |
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