Nslookup "ls" Command Generates "***Can't List Domain" Error Message (243849)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q243849

SYMPTOMS

When you use the ls command with the Nslookup tool, you may receive the following error message:
***Can't list domain name: Query refused

WORKAROUND

To work around this problem, type the TCP/IP address of the local Domain Name System (DNS) server in the notify list. The Nslookup ls command then runs successfully. However, DNS logs warning event 7062 once in the Event log:
DNS Server encountered a packet addressed to itself -- IP address w.x.y.z.
The DNS server should never be sending a packet to itself. This situation usually indicates a configuration error.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

218814 DNS Server Logs Event 7062: 'DNS Server Encountered a Packet...'

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: 
   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   11/05/99  04:42p               178,448 Dns.exe       x86
   11/05/99  04:41p               299,280 Dns.exe       Alpha

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The error message described above occurs under the following circumstances:
  • You run the Nslookup ls command locally on your DNS server to list a local domain.
  • The Only Allow Access from Secondaries Included on Notify List option is enabled on your DNS server's zone, and the DNS server's local TCP/IP address is not entered in the notify list.
In this case, DNS assumes that a query of a non-authorized DNS server is received and the error message is returned.

The hotfix allows the Nslookup ls command to return successfully without adding the local TCP/IP address to the notify list. However, the following messages are logged in the Event log:
6000 (Informational) DNS_EVENT_ZONEXFR_START
DNS Server initiating transfer of zone %1 to DNS server at %2.

6001 (Informational) DNS_EVENT_ZONEXFR_SUCCESSFUL
DNS Server transfer of zone %1 to DNS server at %2, successfully completed.
NOTE: If you use the hotfix and unnecessarily add the local TCP/IP address to the DNS server's notify list, warning 7062 is still logged in the Event log once for every zone to which this applies. When you restart the DNS server, you also receive the warning once for every zone that has the server's local address in its notify list.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kberrmsg kbfix KB243849
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