DOCUMENT:Q319462 06-AUG-2002 [sms] TITLE :SMS: Travel Mode Discovery Property May Not Be Reported in DDRs PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP3,2.0 SP4 OPER/SYS: KEYWORDS:kbenv kbtool kbui kbsms200 kbsms200preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0 SP3, 2.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== The TravelMode discovery property may not be reported in client discovery properties in the SMS Administrator tool or its associated DDR after you apply the hotfix that is described in the following Microsoft Knowledge Base article: Q281107 Travel-Mode Clients May Lose Inventory or Not Run Advertisements This affects existing Microsoft Windows NT clients on which the SMS Client was installed with the Windows NT Remote Client Installation. This includes SMS component servers on which the SMS Client was installed by using the SMS Windows NT Service Discovery Agent/Windows NT Remote Client Installation combination. However, new clients that are installed after the hotfix from Q281107 has been installed report the new property in their discovery data. CAUSE ===== The clients Ccmdata.tcf file that is located in the %systemroot%\MS\SMS\Core\Data folder only exists for clients that are installed by using the Windows NT Remote Client Installation method. The discovery properties to be collected during the discovery process are contained in the [DISCOVERY PROPERTIES] section of this file. This file is not updated when the hotfix from Q281107 is applied. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English post-Systems Management Server (SMS) Service Pack 3 version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------------- 02-Mar-01 00:30 2.0.92.9 394,290 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 02-Mar-01 00:15 2.0.1493.3251 182,096 Ccim32.dll Intel 02-Mar-01 00:15 2.0.92.9 1,324,082 Ccmcore.exe Intel 02-Mar-01 00:15 2.0.1493.3251 3,402,213 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 02-Mar-01 00:15 2.0.1493.3251 8,512 Cliver.exe Intel 02-Mar-01 01:15 67 Compverbase.ini Intel 02-Mar-01 01:15 67 Compversmsapm32.ini Intel 02-Mar-01 01:15 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 02-Mar-01 00:00 2.0.92.9 639,507 Swdist32.exe Intel 02-Mar-01 00:30 2.0.92.9 654,799 Apasetup.exe Alpha 02-Mar-01 00:15 2.0.1493.3251 293,648 Ccim32.dll Alpha 02-Mar-01 00:15 2.0.92.9 1,925,241 Ccmcore.exe Alpha 02-Mar-01 00:15 2.0.1493.3251 4,442,606 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 02-Mar-01 00:15 2.0.1493.3251 13,584 Cliver.exe Alpha 02-Mar-01 01:15 67 Compverbase.ini Alpha 02-Mar-01 01:15 67 Compversmsapm32.ini Alpha 02-Mar-01 01:15 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 02-Mar-01 00:00 2.0.92.9 693,008 Swdist32.exe Alpha NOTE: Because of file dependencies, the most recent hotfix or feature that contains the preceding files may also contain additional files. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP MORE INFORMATION ================ How to Install the Hotfix ------------------------- Apply this fix on all of the sites in the SMS hierarchy. To install the fix, use one of the following methods. How to Use the Hotfix Installer: NOTE: You can use this method only on Intel-based computers. 1. Copy the hotfix folder structure to a local folder on your site server or to a share on your network. The I386 and Alpha subfolders are required; you must also download them from the Microsoft FTP site. It is important to keep the folder structure intact. The Q319462.exe file is a Microsoft Windows Installer file that updates specific files on your site server. 2. Log on to your site server by using an account with administrator rights. 3. On the site server, quit the SMS Administrator console. 4. Run the Q319462.exe file and follow the instructions in the wizard. The SMS services are stopped and restarted as part of the installation process. How to Manually Install the Hotfix: 1. Copy the update program file (Q319462.exe) and platform folders to a new folder. The folder structure must be such that the program file is located one folder "above" the platform folders. 2. Quit the SMS Administrator console and stop all SMS services in Control Panel. If the SMS_SITE_BACKUP service is running, stop it also. 3. Replace the Clicore.exe file in the SMS\Inboxes\Clicomp.src\Base\ folder with the version that is located in the hotfix folder. 4. Replace the Compver.ini file in the SMS\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file that is located in the hotfix folder. The file should maintain its original name of Compver.ini. 5. Replace the Ccmcore.exe file in the SMS\Inboxes\Clicomp.src\Base\ folder with the version that is located in the hotfix folder. 6. Replace the Apasetup.exe file in the SMS\Inboxes\Clicomp.src\Base\ folder with the version that is located in the hotfix folder. 7. Replace the Compver.ini file in the SMS\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file that is located in the hotfix folder. The file should maintain its original name of Compver.ini. 8. Replace the Swdist32.exe file in the SMS\Inboxes\Clicomp.src\SWDist\ folder with the version that is located in the hotfix folder. 9. Replace the Compver.ini file in the SMS\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file that is located in the hotfix folder. The file should maintain its original name of Compver.ini. 10. Replace the Bindclin.dll file in the SMS\Bin\ folder with the version that is located in the hotfix folder. 11. Replace the CCIM32.DLL file in the SMS\Bin\ folder with the version that is located in the hotfix folder. 12. Replace the Clisvcl.exe file in the SMS\Bin\ folder with the version that is located in the hotfix folder. 13. Replace the Cqmgr32.dll file in the SMS\Bin\ folder with the version that is located in the hotfix folder. 14. Replace the Mslmclin.dll file in the SMS\Bin\ folder with the version that is located in the hotfix folder. 15. Replace the Ndsclin.dll file in the SMS\Bin\ folder with the version that is located in the hotfix folder. 16. Replace the Odpsys32.exe file in the SMS\Bin\ folder with the version that is located in the hotfix folder. 17. Replace the Odpusr32.exe file in the SMS\Bin\ folder with the version that is located in the hotfix folder. 18. Replace the Smsapm32.exe file in the SMS\Bin\ folder with the version that is located in the hotfix folder. 19. Restart the SMS site services. Additional query words: prodsms ====================================================================== Keywords : kbenv kbtool kbui kbsms200 kbsms200preSP4fix Technology : kbSMSSearch kbSMS200SP3 kbSMS200SP4 Version : :2.0 SP3,2.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.