DOCUMENT:Q319116  06-AUG-2002  [winnt]
TITLE   :"Error 718" Err Msg When You Connect to the Internet Through MSN
PRODUCT :Microsoft Windows NT
PROD/VER::4.0
OPER/SYS:
KEYWORDS:kberrmsg

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The information in this article applies to:

 - Microsoft Windows 2000 
 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows Millennium Edition 
 - Microsoft Windows 98 Second Edition 
 - Microsoft Windows 98 
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SYMPTOMS
========

When you attempt to connect to the Internet by using an MSN Internet account,
you may receive the following error message:

   Error connecting to <Connection Name>:
   Verifying user name and password
   Error 718: Timed out waiting for a valid response from the remote PPP Peer

CAUSE
=====

This behavior can occur if you do not insert "MSN/" (without the quotation
marks) immediately in front of the account user name in the dial-up connection
dialog box.

RESOLUTION
==========

To resolve this issue, insert the user name in the following format, where
<user_name> is the name of the user account:

   MSN/<user_name>

NOTE: "MSN" should be capitalized.

MORE INFORMATION
================

For additional information about error 718, click the article numbers below to
view the articles in the Microsoft Knowledge Base:

   Q162847 Troubleshooting PPTP Connectivity Issues in Windows NT 4.0

   Q219353 RRAS PPP Connections May Time-out on Slow or Delayed Links

Additional query words:

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Keywords          : kberrmsg 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinMEsearch kbWin98search kbWin98SEsearch kbWin98 kbWinME kbWin98SE
Version           : :4.0
Issue type        : kbprb

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Copyright Microsoft Corporation 2002.