DOCUMENT:Q318779 09-MAY-2002 [sms] TITLE :SMS: Programs Run After Applying Software Distribribution Hotfix PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbenv kbtool kbui kbsms200 kbsms200bug kbsms200preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After application of a post-Systems Management Server (SMS) 2.0 Service Pack 3 (SP3) SMSAPM32 hotfix, dependant programs, previously-disabled programs, or programs in which the supported platforms have been modified may unexpectedly run again. Because this problem was introduced with the hotfix for Q293187, any subsequent post-SMS 2.0 SP3 hotfix to client components that is later than version 2.00.1493.3194 also has this problem. CAUSE ===== The hotfix for Q293187 implements a change where SMSAPM32 deletes program complete files in the %windir%\MS\SMS\Clicompa\APA\Data\Complete folder after the program is no longer advertised. This process is intended to delete complete files that are genuinely no longer advertised. However, because dependant programs, disabled programs, or programs that have platform that is not valid are not considered to be advertised by SMSAPM32, SMSAPM32 inadvertently deletes job files. WORKAROUND ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4. MORE INFORMATION ================ Examples -------- Dependant Program Example: 1. Create package A, create Program 1, and then create Program 2. 2. Make Program 2 dependent on Program 1, and then advertise Program 2. 3. Client receives advertisement for Program 2. 4. Program 1 successfully runs, and Program 2 successfully runs. 5. 46 hours passes, or the client computer is restarted 2 times. By default, SMSAPM32 shuts down and restarts itself every 23 hours. Because of this, job deletion might occur after 2 computer restarts or 46 hours. 6. Program 2 is rescheduled by the advertisement that was created in step 2. 7. Client receives the advertisement, and then starts Program 1 before Program 2. NOTE: In some cases, Program 2 may never run. This could be caused if Program 1 needs to restart, 46 hours elapse, the Program 1 job file is deleted, the computer finally restarts, and then Program 1 (not Program 2) runs because there is no history of Program 1 previously running. Disabled Program Example: 1. Create Package A, create Program 1, and then advertise Program 1. 2. Client receives advertisement, and then successfully runs Program 1. 3. The SMS administrator disables the program in Program 1 properties. 4. 46 hours passes, or the client computer is restarted two times. By default, SMSAPM32 shuts down and restarts itself every 23 hours. Because of this, job deletion might occur after 2 computer restarts or 46 hours. 5. The SMS administration enables the program in Program 1 properties. 6. Client runs Program 1 again. Platform Support Example: 1. Create Package A, create Program 1, and then advertise Program 1 to a Microsoft Windows NT 4.0 collection. 2. Windows NT 4.0 clients receive the advertisement and successfully run Program 1. 3. The SMS administrator changes Program 1 properties for "This program can run only on specified client platforms" to something other than Windows NT 4.0 clients. 4. 46 hours passes, or the client computer is restarted two times. By default, SMSAPM32 shuts down and restarts itself every 23 hours. Because of this, job deletion might occur after 2 computer restarts or 46 hours. 5. The SMS administration changes Program 1 properties for "This program can run only on specified client platforms" back to "The program can run on any platform". 6. Client runs Program 1 again. Additional query words: prodsms ====================================================================== Keywords : kbenv kbtool kbui kbsms200 kbsms200bug kbsms200preSP4fix Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.