DOCUMENT:Q307519 10-JUL-2002 [winnt] TITLE :Computer Hangs When You Use VPN Ports PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kbnetwork kbsetupkbbuglist kbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Windows NT 4.0 may stop responding (hang) and generate various stop code error messages in Netbt.sys when you connect to multiple networks with Virtual Private Networking (VPN) ports. To confirm that you are experiencing this problem, enable the Special Pool feature on tag Nbt0 (0x3074624e) with overrun detection set to 0x1. With the Special Pool feature enabled, your computer should stop responding and generate a stop 0xA that points to an address in Netbt.sys (0xed1e5xxx last 3 digits may vary). Bugcheck code 0000000A Arguments 0xf82bd008 0x00000002 0x00000001 0xed1e5898 For additional information about how to use the Special Pool feature, click the article number below to view the article in the Microsoft Knowledge Base: Q188831 How to Use the Special Pool Feature to Isolate Pool Damage RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name ------------------------------------------------------- Sep-9-2001 04:47p 4.0.1381.7097 124,752 Netbt.sys STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: srp ====================================================================== Keywords : kbnetwork kbsetup kbbuglist kbfixlist Component : Drivers,Net Drivers,WAN Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : :4.0 Hardware : ALPHA x86 Issue type : kbprb Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.