DOCUMENT:Q305462 31-MAY-2002 [winnt] TITLE :Mouse and Keyboard Stop Working with Windows NT 4.0 SRP PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP6a OPER/SYS: KEYWORDS:kbhw ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP6a - Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6a - Microsoft Windows NT Workstation version 4.0 SP6a ------------------------------------------------------------------------------- SYMPTOMS ======== After you install the Windows NT 4.0 Security Rollup Package (SRP), the mouse and keyboard may no longer function. For additional information about the SRP, click the article number below to view the article in the Microsoft Knowledge Base: Q299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP) CAUSE ===== This problem can occur if you install the SRP on a computer that is running Microsoft IntelliPoint 2.0. RESOLUTION ========== To resolve this issue: 1. If your system partition uses the FAT file system, restart your computer by using a bootable MS-DOS or Windows floppy disk. If your system partition uses the NTFS file system, use one of the following procedures: - Install a second copy of Windows NT 4.0, and then boot to that parallel installation. -or- - Use a Windows 2000 CD-ROM to boot to the Recovery Console. For additional information about parallel installations, click the article number below to view the article in the Microsoft Knowledge Base: Q259003 How and Why to Perform a Parallel Installation of Windows NT 4.0 For additional information about the Windows 2000 Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base: Q229716 Description of the Windows 2000 Recovery Console 2. Change to the %SystemRoot%\System32\Drivers folder. 3. Rename Msi8042.sys to Msi8042.old. Rename the I8042prt.sys file to Msi8042.sys. 4. Restart the computer. Install the latest version of IntelliPoint software to prevent this problem from occurring. IntelliPoint is available from the Download Drivers link on the following Microsoft Web site: http://www.microsoft.com/hardware/mouse/download.asp Additional query words: intellimouse ====================================================================== Keywords : kbhw Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTS400sp6 kbWinNTS400search kbWinNTSEnt400SP6a kbWinNTW400SP6a Version : :4.0 SP6a Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.