DOCUMENT:Q301941 18-JAN-2002 [sms] TITLE :SMS: Remote Control Freeze When Remote Desktop Connection Starts PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbdisplay kbtool kbui kbsms200 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are initiating a Systems Management Server (SMS) Remote Control session into a Microsoft Windows XP client, the screen may freeze if a Remote Desktop session is also started from a separate computer to the same Windows XP client. When the Remote Desktop session finishes, the SMS administrator can pass keyboard and mouse commands to the remote computer, but the administrator may be unable to receive any screen refreshes from the client. CAUSE ===== This issue can occur because SMS is not aware of the conventions that are used in Windows XP to signal that a Remote Desktop session is starting. WORKAROUND ========== To work around this issue, disconnect the SMS remote control session, and then reconnect after the Remote Desktop session finishes. Additional query words: prodsms ====================================================================== Keywords : kbdisplay kbtool kbui kbsms200 Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.