DOCUMENT:Q299364 08-MAY-2002 [winnt] TITLE :Access Violation in Services.exe with Unconfigured PC Card PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP6a OPER/SYS: KEYWORDS:kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP6a - Microsoft Windows NT Workstation version 4.0 SP6a ------------------------------------------------------------------------------- SYMPTOMS ======== If you insert an unconfigured PC Card, Windows NT 4.0 may become unstable or an access violation may occur in Services.exe. An unconfigured PC Card is a card for which drivers have not been loaded yet. CAUSE ===== When you insert a PC Card for which Windows NT 4.0 does not have drivers, the PCMCIA driver attempts to log the following event: Event ID: 5 Source: PCMCIA There is no configuration information for the PCCARD "(Device Name)" However, the driver does not calculate the size of the event log entry date, and this may cause an access violation in Services.exe. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform -------------------------------------------------------------- 09/24/1999 3:53p 4.0.1381.7002 40,688 Pcmcia.sys Intel 09/24/1999 3:52p 4.0.1381.7002 69,168 Pcmcia.sys Alpha NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: ====================================================================== Keywords : kbWinNT400PreSP7Fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400search kbWinNTW400SP6a Version : :4.0 SP6a Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.