DOCUMENT:Q297519 13-JUN-2001 [iis] TITLE :Server App Err Msg: "The server failed to load application..." PRODUCT :Internet Information Server PROD/VER::5.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to browse the Active Server Pages (ASP) content of an Internet Information Services (IIS) version 5.0 Web server, you may receive the following error messages in the Event Viewer System log: Event ID: 10004; Source: DCOM DCOM got error "Logon failure: the user has not been granted the requested logon type at this computer. " and was unable to logon .\IWAM_MACHINENAME in order to run the Server:{3D14228D-FBE1-11D0-995D-00C04FD919C1} Event ID: 36; Source: W3SVC The server failed to load application '/LM/W3SVC/1/Root/'. The error was 'The server process could not be started because the configured identity is incorrect. Check the username and password'. CAUSE ===== This behavior can occur if the IWAM_MACHINENAME and IUSR_MACHINENAME user accounts do not have "Logon as a batch job" rights. RESOLUTION ========== Give "Logon as a batch job" rights to the IWAM_MACHINENAME and IUSR_MACHINENAME accounts. To do this, follow these steps: 1. On the Administrative Tools menu, expand Local Security Policies. 2. Select User Rights Assignment. 3. Select the IWAM_MACHINENAME and IUSR_MACHINENAME accounts. NOTE: If domain level policy settings are defined, they override local policy settings. Make sure that the Effective Policy Setting is also selected (this setting is dimmed). Contact your domain administrator if this setting is not selected. Additional query words: iis 5 dcom logon failure 10004 36 w3svc ====================================================================== Keywords : Technology : kbiisSearch kbiis500 Version : :5.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.