DOCUMENT:Q295162 08-DEC-2001 [iis] TITLE :System Errors When You Open Services from Administrative Tools PRODUCT :Internet Information Server PROD/VER::5.0 OPER/SYS: KEYWORDS:kbDSupport ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Services version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to start the World Wide Publishing Service, you may receive the following error message: The World Wide Web Publishing service could not be started. A system error has occurred. System error 15 has occurred. The system cannot find the drive specified. In addition, when you try to open Services from Administrative Tools, you may receive the following error message: Unexpected error 0x80074002 Do you wish to continue to attempt to connect to it in the future? When you restart the computer, you receive the following error message: At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details. The following system errors are listed in the Event Viewer: Event ID: 7022 Source: Service Control Manager Description: The World Wide Web Publishing Service service hung on starting. Event ID: 26 Source: Application Popup Description: Application popup: Service Control Manager : At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details. Event ID: 7023 Source: Service Control Manager Description: The World Wide Web Publishing Service service terminated with the following error: Object already exists. The following system errors may also appear in Event Viewer, depending on which components were installed: Event ID: 7024 Source: Service Control Manager Description: The Certificate Services service terminated with service-specific error 2148073494. Event ID: 42 Source: CertSvc Description: Certificate Services did not start: Could not build CA certificate chain for %servername% Certificate Authority. Keyset does not exist 0x80090016 (-2146893802). CAUSE ===== This problem occurs because the System and Administrator accounts do not have sufficient permissions to, or the Administrators group does not have ownership of, the directory %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys folder. RESOLUTION ========== To resolve this problem, follow these steps: 1. Allow the System and Administrator accounts Full Control of the %System Drive%\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys folder. 2. Allow the Administrators group ownership of these directories. MORE INFORMATION ================ NOTE: The directory above assumes a clean install of Windows 2000. If we have a computer which was upgraded from Windows NT 4.0 then the directory is as follows: %SystemRoot%\Profiles\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys Additional query words: PC Anywhere 0x80074002 7022 26 7023 7024 2148073494 42 0x80090016 (-2146893802) 2148073487 ====================================================================== Keywords : kbDSupport Technology : kbiisSearch kbiis500 Version : :5.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.