DOCUMENT:Q295084 09-MAY-2002 [sms] TITLE :SMS: Program Does Not Run if User Is Not Logged On PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP3 OPER/SYS: KEYWORDS:kbenv kbtool kbClient kbConfig kbsms200 kbsms200bug kbAdvertisement kbPackage kbSoftwar ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to send a program that should run whether a user is logged on or not and the program properties specify "SMS Restarts computer", the program may not run until a user logs on. The following error message may be logged in the Smsapm32 log file on the client computer: SCHEDULER : Found a job in the scheduled job list with program index 0. SCHEDULER : ODP, dependent program, or program removal data is available for this job. SCHEDULER : The program is available for this job. SCHEDULER : This job needs to be run when a user is logged on. SCHED DATA : This job can execute whether the user is logged on or not. SCHED DATA : Checking if a countdown dialog should be required at this time. SCHEDULER : Checking if a user is actually logged on. SCHEDULER : A user is not logged on to the system. SCHED DATA : This job does not require a countdown dialog. SCHEDULER : The monitor has not yet connected and registered the logged on user. SCHEDULER : This job requires the monitor to present a dialog box. SCHEDULER : Moving this job from the schedule to trigger job list. SCHEDULER : Inserting the job into the Triggered Events list. SCHEDULER : Removing the job from the Scheduled Events list. SCHEDULER : When the user logs on at some time in the future the monitor will be available and this job will be moved back into the schedule job list. CAUSE ===== This problem was introduced in a post Systems Management Server (SMS) version 2.0 Service Pack 2 (SP2) hotfix. This problem is also noted in Service Pack 3. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== To work around this problem, do not specify "SMS restarts computer" within the program properties. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4. Additional query words: prodsms ====================================================================== Keywords : kbenv kbtool kbClient kbConfig kbsms200 kbsms200bug kbAdvertisement kbPackage kbSoftwareDist kbsms200preSP4fix Technology : kbSMSSearch kbSMS200SP3 Version : :2.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.