DOCUMENT:Q292548 15-AUG-2002 [winnt] TITLE :Terminal Services-Specific Programs Stop Responding PRODUCT :Microsoft Windows NT PROD/VER::2000,2000 SP1,2000 SP2 OPER/SYS: KEYWORDS:kbenv kbtool kbui kbTermServ kbWinNT400PreSP7Fix kbWin2000PreSP3Fix kbWin2000sp3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Server - Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Advanced Server ------------------------------------------------------------------------------- SYMPTOMS ======== Programs such as Quser.exe, Tsadmin.exe, and other Terminal Services-specific programs may stop responding (hang). This may also affect the Citrix ICA browser that calls the same function to query session information. CAUSE ===== There is a race condition that can cause a thread to wait forever. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q260910 How to Obtain the Latest Windows 2000 Service Pack The English version of this fix should have the following file attributes or later: Date Time Version Size File name -------------------------------------------------------- 21-Sep-2001 17:32 5.0.2195.4004 12,768 Tdasync.sys 21-Sep-2001 17:32 5.0.2195.4004 20,064 Tdipx.sys 21-Sep-2001 17:32 5.0.2195.4004 17,632 Tdnetb.sys 21-Sep-2001 17:32 5.0.2195.4004 10,624 Tdpipe.sys 21-Sep-2001 17:32 5.0.2195.4004 17,568 Tdspx.sys 21-Sep-2001 17:32 5.0.2195.4004 18,304 Tdtcp.sys To resolve this problem, obtain and install the hotfix that is referenced in this section. If you use a Terminal Server that is configured to use only RDP, you may be able to resolve this problem by obtaining and installing Windows 2000 Security Rollup Package 1 (SRP1). For additional information about SRP1, click the article number below to view the article in the Microsoft Knowledge Base: Q311401 Windows 2000 Security Rollup Package 1 (SRP1), January 2002 STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3. MORE INFORMATION ================ For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base: Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base: Q296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base: Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes Additional query words: kbTermServ ====================================================================== Keywords : kbenv kbtool kbui kbTermServ kbWinNT400PreSP7Fix kbWin2000PreSP3Fix kbWin2000sp3fix Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbWinAdvServSearch kbWin2000AdvServSP2 kbWin2000AdvServSP1 kbwin2000ServSP1 kbwin2000ServSP2 Version : :2000,2000 SP1,2000 SP2 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.