DOCUMENT:Q290995 16-JUL-2001 [sms] TITLE :SMS: Problems Updating Off-Line License Metering Logs PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbtool kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== If you are running Microsoft Windows 2000 Professional, you may be unable to update the log files that are used by License Metering in off-line mode. Because of this, the amount of program usage that is reported is inaccurate. CAUSE ===== By default, Windows 2000 Professional "ordinary users" have insufficient privileges to the \ms\sms\clicomp\licmtr\i386 folder that is used by License Metering as a repository for the off-line logs. Because of this, the log cannot be updated by the logged-on user. WORKAROUND ========== Extend folder permissions to include "Write" permission for any account (or group of accounts) that log onto the workstation for the \MS\SMS\clicomp\licmtr\i386 folder. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ If you view the SMS License Metering client component log file (Liccli.log), you may see the following entry: Off-line licensing log error: access to the log file has been denied. Additional query words: prodsms ====================================================================== Keywords : kbtool kbsms200 kbsms200bug Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.