DOCUMENT:Q289658 08-MAY-2002 [sna] TITLE :FeedIgnoreInitial Not Always Honored on HIS 2000 Print Sessions PRODUCT :Microsoft SNA Server PROD/VER:: OPER/SYS: KEYWORDS:kbDSupport kbhis2000 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Host Integration Server 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== Print jobs printed through the host print service on Host Integration Server (HIS) 2000 may print an extra, blank page at the beginning of the print job. The blank page is printed when the print job includes a form feed (0x0C) at the beginning of the print job even though the FEEDIGNOREINITIAL option is set to Yes for the HIS 2000 print session. CAUSE ===== The FeedIgnoreInitial option is not honored by the print service that is included with HIS 2000 for one of the following reasons: - If the print session is configured to use a printer definition table (PDT), the print session sends a Hewlett Packard Printer Control Language (PCL) sequence to the printer. This PCL sequence is treated as real print data being sent to the printer, which causes the FeedIgnoreInitial option to be ignored by the host print service. -or- - The HIS 2000 print service honors all EBCDIC characters under "0x40" by default. This causes the FeedIgnoreInitial option to be ignored unless the No Space After FF option is selected in the Print Service Properties dialog box in SNA Manager. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Host Integration Server 2000 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +-----------------------------------+ | File name | Date | Time | +-----------------------------------+ | Ppd3270.dll | 02/15/2001 | 9:43AM | +-----------------------------------+ | Winvprt.dll | 02/15/2001 | 9:43AM | +-----------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. WORKAROUND ========== If the print session is not using a PDT and an extra blank page is being printed at the beginning of the job with FeedIgnoreInitial=Yes, one of the following configuration changes should correct the problem: - Select the No Space After FF option in the Print Service Properies dialog box in SNA Manager. -or- - Select the Ignore Characters 3F and Under option in the Print Service Properies dialog box in SNA Manager. The configuration of either of these options may affect the output of the print job, so you should examine the output to make sure the desired affect is achieved. The effect of these options can vary depending on the content of the actual print data sent by the host application. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Host Integration Server 2000. MORE INFORMATION ================ The following Microsoft Knowledge Base article describes another problem related to the FeedIgnoreInitial option with HIS 2000 (as well as SNA Server 4.0 SP3 and SP4): Q286157 Blank Page May Be Printed at the Start Of Host Print Jobs The FEEDIGNOREINITIAL configuration option is described in more detail in the following Knowledge Base article: Q185676 FEEDIGNOREINITIAL Option Not Working in Snaprint Additional query words: ====================================================================== Keywords : kbDSupport kbhis2000 Technology : kbAudDeveloper kbHostIntegServ2000 Version : : Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.