DOCUMENT:Q288350 31-JUL-2001 [iis] TITLE :FTP Failed Login and Bye Command Cause Dr. Watson in Inetinfo PRODUCT :Internet Information Server PROD/VER::4.0 OPER/SYS: KEYWORDS:kbiis500prod2web kbProd2Web ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to log on to the Internet Information Server (IIS) FTP Service by using the DOS FTP client, the system returns a "Home Directory inaccessible" message. When you return to the FTP prompt, and use the Bye command to exit the FTP client, a Dr. Watson occurs in the Inetinfo.exe service. NOTE: The credentials that are passed work correctly when you attempt to log on to other resources, such as domain logins or network shares. CAUSE ===== For the IIS Services (WWW, FTP, NNTP, and SMTP) to function properly, it is imperative that the corresponding DLL files for the service are the same version. For example, if a computer is running Windows NT Server with Service Pack 5 (SP5), then the version for W3svc.dll, Infocomm.dll, Ftpsvc2.dll must all have the same modified dates. If they do not have the same modified dates, the out of date DLLs in Inetinfo.exe will cause an Access Violation to occur. If the service that you are attempting to use is not running the proper version, the Inetinfo service will return a Dr. Watson (C0000005) error. RESOLUTION ========== To resolve this problem, apply the latest service pack to the server (currently SP6a). NOTE: IIS 4.0, which is included in the Windows NT Option Pack (NTOP), was released before SP4. To successfully update problems in products that were included in the NTOP, Microsoft has bundled all fixes in subsequent service packs. Therefore, to ensure that all services are running the latest version, you must run the latest Windows NT service pack. Additional query words: IIS 5 ====================================================================== Keywords : kbiis500prod2web kbProd2Web Technology : kbiisSearch kbiis400 Version : :4.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.