DOCUMENT:Q286366 27-JUL-2001 [sms] TITLE :SMS: RC White Screen When Trying to Control Client w/ Intel 815 PRODUCT :Microsoft Systems Management Server PROD/VER::1.2,1.2 SP1,1.2 SP2,1.2 SP3,1.2 SP4 OPER/SYS: KEYWORDS:kbinterop kbClient kbConfig kbRemote kbServer kbsms120 kbHelpDesk kbsmsAdmin kbsmsUtil ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.2, 1.2 SP1, 1.2 SP2, 1.2 SP3, 1.2 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to connect remotely to another computer that is using the Intel 815 graphics chip set by using TCP/IP as the remote control protocol, the computer that is running the Systems Management Server Administrative console may stop responding and you see a white screen when you attempt the connection. CAUSE ===== This problem may occur on computers that are running the Intel 815 graphics chip set. WORKAROUND ========== To work around this problem, use NetBIOS instead of TCP/IP as the remote control communications protocol. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. Additional query words: prodsms ====================================================================== Keywords : kbinterop kbClient kbConfig kbRemote kbServer kbsms120 kbHelpDesk kbsmsAdmin kbsmsUtil kbRemoteProg Technology : kbSMSSearch kbSMS120 kbSMS120SP2 kbSMS120SP3 kbSMS120SP4 kbSMS120SP1 Version : :1.2,1.2 SP1,1.2 SP2,1.2 SP3,1.2 SP4 Hardware : x86 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.