DOCUMENT:Q280083 09-MAY-2002 [sms] TITLE :SMS: Collections May Be Missing, Empty, or Partially Empty PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbCollections kbSoftwareDist kbsms200preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== In a multiple-tier hierarchy, collections that are created at a parent site may become corrupted during replication to child sites. The result is blank collections or collections with missing rules at the child sites. CAUSE ===== This issue occurs most commonly on child primary sites; the issue occurs because .psd files are processed out of chronological order, causing some of the rules to be discarded before the definition that would create the collection is processed. The Makecoll.exe tool from the Resource Kit seems to cause the problem more often than creating a collection through the Administrator console. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== Note that updating the problem collection by using the Administrator console from the parent site may correct the discrepancy, but you may need to repeat this process several times for complete success. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4. Additional query words: prodsms kbsms200preSP3fix ====================================================================== Keywords : kbCollections kbSoftwareDist kbsms200preSP4fix Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.