DOCUMENT:Q280054 27-JUL-2001 [sms] TITLE :SMS: Remote Session Disconnects If Second User Tries to Connect PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbtool kbClient kbMMC kbRemote kbSecurity kbsms200 kbsms200bug kbHelpDesk kbsmsAdmin kb ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When a target computer is being remote controlled by one Systems Management Server (SMS) administrator, and a second SMS administrator ignores the response message that reports that the computer is already being remote controlled by another viewer, and repeatedly attempts to remote control the computer, the first session may be disconnected unexpectedly. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. MORE INFORMATION ================ When this problem occurs, users who are not on the Permitted Viewers list are unable to access the computer. Additional query words: prodsms ====================================================================== Keywords : kbtool kbClient kbMMC kbRemote kbSecurity kbsms200 kbsms200bug kbHelpDesk kbsmsAdmin kbsmsUtil kbRemoteProg Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.