DOCUMENT:Q271865 27-JUL-2001 [iis] TITLE :PRB: Error Message "0x8009000F = Object Already Exists" PRODUCT :Internet Information Server PROD/VER::5.0 OPER/SYS: KEYWORDS:kbOSWin2000 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Services version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== While attempting to reinstall Internet Information Services (IIS) 5.0 the following error message occurs: Error writing Encryption data to Web Services Configuration database (metabase). 0x8009000F=Object Already Exists. CAUSE ===== This problem has been seen after the installation of PCAnywhere. RESOLUTION ========== To resolve the problem, use these steps: 1. Remove IIS (by using Add/Remove Programs in Control Panel). 2. Using Windows Explorer, change to the following directory: - If the Windows installation is an upgrade navigate to: %windir%\Profiles\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys - If the Windows installation is a new installation navigate to: %system root%\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys NOTE: Files in this directory are hidden. To view this folder and files, select the Show hidden files and folders option button in Folder Options. 3. Copy all the files in the MachineKeys directory to another location (to back them up). 4. Delete all the files from the MachineKeys directory except the newest one (and not the backups!). NOTE: If you are unable to delete any of these files, try taking ownership of this directory. To do this, follow these steps: a. Right-click the MachineKeys folder. b. Click Properties. c. Click the Security tab. d. Click Advanced. e. Click the Owner tab. f. Highlight the Administrators group to change the owner. g. Select Replace owner on subcontainers and objects. h. Click OK. 5. Look for the following folder: %systemroot%\system32\Microsoft\Crypto\RSA\MachineKeys If this folder exists, repeat steps 3 and 4 on this folder. 6. Restart the computer. 7. Install IIS (by using Add/Remove Programs in Control Panel). REFERENCES ========== For additional information about setting the correct NTFS rights on the MachineKeys directory, click the article number below to view the article in the Microsoft Knowledge Base: Q246459 Error Message: Unable to Enumerate Web Sites because the Following Error Occurred: Object Already Exists For more information, see the following Knowledge Base article: Q282775 'Error Writing Encrypted Data' Error During IIS 5.0 Installation Additional query words: iis 5 ====================================================================== Keywords : kbOSWin2000 Technology : kbiisSearch kbiis500 Version : :5.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.