DOCUMENT:Q271834 08-MAY-2002 [winnt] TITLE :Cannot Display Some Hong Kong Supplementary Characters PRODUCT :Microsoft Windows NT PROD/VER::2000,2000 SP1,4.0 OPER/SYS: KEYWORDS:kbWinNT400PreSP7Fix kbWin2000PreSP2Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 2000, 2000 SP1 Professional - Microsoft Windows versions 2000, 2000 SP1 Server - Microsoft Windows versions 2000, 2000 SP1 Advanced Server - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server version 4.0, Terminal Server Edition - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Hong Kong Supplementary Character Set (HKSCS) is a package that was developed for the Hong Kong government that contains about 4,768 characters in addition to the Traditional Chinese characters. Some characters in HKSCS cannot be displayed in Windows NT 4.0. This issue could also affect other fonts in Windows NT 4.0 or Windows 2000. CAUSE ===== When you try to display a character that is not in the original font but is in a linked font, the character should be displayed from the linked font. However, Graphics Device Interface (GDI) assumes that the original font has the glyph for that character. The linked font is not used, and a space is displayed for the character. RESOLUTION ========== Windows NT 4.0 -------------- A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform --------------------------------------------------- 08/17/2000 05:43p 166,160 Gdi32.dll Intel 08/17/2000 05:44p 326,416 User32.dll Intel 08/21/2000 07:20p 1,254,544 Win32k.sys Intel 08/17/2000 05:44p 175,376 Winsrv.dll Intel Windows 2000 ------------ A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name -------------------------------------------------------- 08/21/2000 08:53a 5.0.2195.2103 221,968 Gdi32.dll 08/21/2000 08:53a 5.0.2195.2103 379,152 User32.dll 08/21/2000 04:15p 5.0.2195.2103 1,639,664 Win32k.sys 08/21/2000 08:56a 5.0.2195.2103 242,960 Winsrv.dll STATUS ====== Windows NT 4.0 -------------- Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Windows 2000 ------------ Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base: Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes Additional query words: blank ====================================================================== Keywords : kbWinNT400PreSP7Fix kbWin2000PreSP2Fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbNTTermServ400 kbNTTermServSearch kbWinAdvServSearch kbWin2000AdvServSP1 kbWin2000ProSP1 kbwin2000ServSP1 Version : :2000,2000 SP1,4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. 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