DOCUMENT:Q268803 10-MAR-2001 [sms] TITLE :SMS: Problems Upgrading SMS 2.0 to SP2 with the Web Patch PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200preSP3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== You can upgrade Systems Management Server (SMS) 2.0 to Service Pack 2 (SP2) by ordering a CD-ROM or by downloading the Web patch. The Web patch was designed to allow users with either an SMS 2.0 Service Pack 1 (SP1) "slipstream" CD-ROM or an SP1 CD-ROM to upgrade. ("Slipstreaming" refers to including an updated version of a product on the retail CD-ROM. In this case, it refers to including SP1 on the retail SMS 2.0 CD-ROM.) Microsoft does not recommend starting with an SMS 2.0 (no service packs) CD-ROM, patching it with the SP1 Web patch, and then patching it with the SP2 Web patch. Doing so may lead to a corrupted image, which could cause upgrade and operation issues with your site. RESOLUTION ========== If you do not have an SMS 2.0 SP1 slipstream CD-ROM, or an SP1 CD-ROM, Microsoft recommends that you order an SP2 CD-ROM from our Web site: http://www.microsoft.com/smsmgmt/downloads/default.asp MORE INFORMATION ================ To determine the CD-ROM version that you have, use Windows Explorer to browse the root folder of the CD-ROM and locate the Autorun.exe file. The product version number in the properties for this file identifies the CD-ROM version as follows: SMS 2.0 noSP (2.0.1239.0000) SMS 2.0 SP1 (2.0.1380.1000) SMS 2.0 SP2 (2.0.1493.2000) The following information is included as a reference to help you determine how your SP2 image was created. An SMS 2.0 to SP1 upgrade has extra files left on the SP1 image after the SP1 Web patch: .\nmext\alpha\readme.txt .\nmext\i386\readme.txt .\smssetup\bin\alpha\system32\nmsupp.dll .\smssetup\bin\i386\00000409\regnec98.exe .\smssetup\bin\i386\system32\nmsupp.dll .\smssetup\netmon\alpha\psnppagn.dll .\smssetup\netmon\alpha\readme.txt .\smssetup\netmon\alpha\parsers\hmmp.dll .\smssetup\netmon\alpha\parsers\smb.cnt .\smssetup\netmon\alpha\parsers\smb.hlp .\smssetup\netmon\i386\psnppagn.dll .\smssetup\netmon\i386\readme.txt .\smssetup\netmon\i386\parsers\hmmp.dll .\smssetup\netmon\i386\parsers\smb.cnt .\smssetup\netmon\i386\parsers\smb.hlp .\smssetup\scripts\00000409\nt4\i386\_osw16rc.dll .\smssetup\scripts\00000409\nt4\i386\unatnd31.txt .\smssetup\scripts\00000409\nt4\i386\w16ntupg.exe -- 20 files listed An SP1 to SP2 upgrade has only one extra file left on the SP2 image after the SP2 Web patch: \SMSSETUP\BIN\ALPHA\CINFO\vssver.scc \SMSSETUP\BIN\i386\CINFO\vssver.scc Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200preSP3 Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.