DOCUMENT:Q268014  04-NOV-2000  [sms]
TITLE   :SMS: Error Message on a Blue Screen After You Upgrade to SMS 2.0
PRODUCT :Microsoft Systems Management Server
PROD/VER::2.0 SP2
OPER/SYS:
KEYWORDS:kb3rdparty kbDriver kbsms200 kbsms200bug

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Systems Management Server version 2.0 SP2 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you upgrade a client computer to System Management Server (SMS) 2.0 Service
Pack 2 (SP2) on a computer running Windows NT 4.0 and using NeoMagic video
drivers, you may receive an error message on a blue screen.

CAUSE
=====

This problem can occur if video acceleration is enabled on the computer.

WORKAROUND
==========

To work around this problem:

1. Remove NeoMagic from the list of accelerated drivers

   -or-

2. Start the laptop computer in VGA mode, and then reinstall the service pack.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

This problem has also been reported on computers that have the same
configuration mentioned in the "Symptoms" section when Microsoft NetMeeting is
installed. For additional information about this problem, click the article
number below to view the article in the Microsoft Knowledge Base:

   Q264627 SMS: Video Acceleration and NetMeeting Cause Error Message

Additional query words: prodsms

======================================================================
Keywords          : kb3rdparty kbDriver kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200SP2
Version           : :2.0 SP2
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.