DOCUMENT:Q267999 08-MAY-2002 [iis] TITLE :FIX: FrontPage 98 and VisID Cannot Open Web Through SSL PRODUCT :Internet Information Server PROD/VER::4.0,5.0,6.0 OPER/SYS: KEYWORDS:kbOSWin2000 kbiis500prod2web kbProd2Web ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Services version 5.0 - Microsoft Internet Information Server version 4.0 - Microsoft FrontPage 98 for Windows - Microsoft FrontPage 97 for Windows - Microsoft Visual InterDev, version 6.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Internet Information Services (IIS) 5.0 or Internet Information Server (IIS) 4.0 with the FrontPage Server Extensions and with a Verisign or Rivest-Shamir-Adleman (RSA) certificate, attempting to open Web sites in the FrontPage 98 client or Visual InterDev through HTTPS may fail. The root certificate authority is not recognized as a trusted authority, and therefore, the connection is not allowed. However, if the Web site is viewed in a browser, such as Internet Explorer 4.01 SP1 or later, you can view the Web site without problems. CAUSE ===== The FrontPage 98 client and Visual InterDev only support a few select Certificate Authorities. The FrontPage 98 client and Visual InterDev only support 40-bit encryption. Verisign has changed their original 40-bit certificate, which causes FrontPage 98 and Visual InterDev to not recognize the Root CA as a trusted authority. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: File Name Size Date Time Version Platform -------------------------------------------------------------- Fp30wec.dll 413,968 12/6/2000 3:22 PM 3.0.2.4806 x86 STATUS ====== Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article. MORE INFORMATION ================ For another way to resolve this issue, follow these steps: 1. Create a new certificate request on the IIS 4.0 or 5.0 server. 2. Submit the request to Verisign, and make sure that "IBM" is selected as the server type, as opposed to "Microsoft" (contact Verisign for help obtaining this certificate). 3. Make sure that the previous certificate has been removed from the Key Manager, and make sure to "Commit All Changes" afterwards. 4. When the new certificate has been received from Verisign, install the certificate to the appropriate Web site. 5. In a browser, test HTTPS access. In FrontPage 98 or Visual InterDev, test HTTPS access again. This resolution should provide access to the Web site from FrontPage 98 and Visual InterDev through HTTPS. REFERENCES ========== For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q238662 INFO: Using Visual InterDev and Secure Sockets Layer Q194672 FP98: "Socket Code 4" Error Connecting to Server Using SSL Additional query words: SSL ====================================================================== Keywords : kbOSWin2000 kbiis500prod2web kbProd2Web Technology : kbVisIDsearch kbiisSearch kbFrontPageSearch kbAudDeveloper kbFrontPage97 kbiis500 kbiis400 _IKkbZNotKeyword4 kbZNotKeyword2 kbFrontPage97Search kbFrontPage98Search kbZNotKeyword3 kbVisID600 Version : :4.0,5.0,6.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. 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