DOCUMENT:Q265887 06-AUG-2002 [sms] TITLE :SMS 1.2 Remote Control Agent May Not Start with NIC Teaming PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbClient _IK964 kbHelpDesk kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== The Systems Management Server (SMS) 1.2 Remote Control Agent service (Wuser32.exe) may not start on Microsoft Windows NT-based clients and may generate the following error messages if the Compaq NIC Teaming feature is enabled: Remote Control Agent: Failed to initialize the network. Could not start the SMS Remote Control Agent service on \\ Error 2186: The service is not responding to the control function. Could not start the SMS Remote Control Agent service on \\ Error 2140: An internal Windows NT error occurred. Event ID 7022: SMS Remote Control Server Agent hung on starting CAUSE ===== This behavior can occur if LANA number 000 on the NetBIOS interface is bound to one of the network adapters that is included in the NIC team (instead of being bound to the NIC teaming software). WORKAROUND ========== LANA number 000 on the NetBIOS interface must be bound to the teaming software, not to an individual network adapter. The NetBIOS configuration for Windows NT 4.0 should be similar to the following sample configuration: LANA number Network route ---------------------------------------- 000 NetBT -> CPQANC -> CPQANC3 001 NetBT -> N100 -> N1001 002 NetBT -> N100 -> N1002 Note that the teaming software is bound to LANA 000. To view or modify this configuration, right-click Network Neighborhood on the desktop, click Properties, click the Services tab, click NetBIOS Interface, and then click Properties. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem does not occur in Systems Management Server version 2.0. Additional query words: prodsms ====================================================================== Keywords : kbClient _IK964 kbHelpDesk kbRemoteProg Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.