DOCUMENT:Q264378 06-AUG-2002 [sms] TITLE :SMS: Site System Summarizer May Deadlock PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,6.5 Service Pack 4 OPER/SYS: KEYWORDS:kbDatabase kbsms120 kbsms120bug kbsms200preSP3fix kbsms200SP3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== On Systems Management Server (SMS) 2.0 sites that are running with Microsoft SQL Server 7.0, a SQL deadlock may occur, affecting Site System Status Summarizer and Component Status Summarizer. CAUSE ===== The deadlock occurs because Site System Status Summarizer and Component Status Summarizer share a SQL table that holds the Site System status and Component status for the site. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server 2.0 Service Pack 3. MORE INFORMATION ================ For additional information about the Component Status Summarizer hotfix, click the article number below to view the article in the Microsoft Knowledge Base: Q249121 SMS: COMMIT TRANSACTION Request Has No Corresponding BEGIN TRANSACTION Additional query words: prodsms ====================================================================== Keywords : kbDatabase kbsms120 kbsms120bug kbsms200preSP3fix kbsms200SP3fix Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 Version : :2.0,2.0 SP1,2.0 SP2,6.5 Service Pack 4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.