DOCUMENT:Q262942 11-JUN-2002 [sms] TITLE :SMS: LSM Is Unable to Uninstall When SMS Sites Share a Domain PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbtool kbsms200 kbsms200bug kbDiscovery ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== When logon points are shared by multiple sites and one domain is removed from logon installation and logon discovery, Logon Server Manager (LSM) tries to remove the site from the logon points. This succeeds, but the domain entry in the site server registry and site control file are not updated and removed. Because of this, Logon Server Manager (from that site) continues to try to connect to the primary domain controller (PDC) of the appropriate domain during each scheduled update interval and repeatedly tries to uninstall. WORKAROUND ========== WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To work around this problem, delete the domain in the following site server registry key: HKEY_LOCAL_MACHINE/Software/Microsoft/SMS/Components/SMS NT Logon Server Manager/Domains After the registry key is removed, the entry is removed from the site control file. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. MORE INFORMATION ================ Excessive network traffic and site server processing are experienced as each site that wants to remove the domain continues to retry during each logon point update cycle. By default, this occurs once per day. Logon Server Manager connects to each domain controller in the target domain during each update cycle whether or not it is the senior site. Networks with hundreds or even thousands of domain controllers, many of which are using slow connections, are the most effected. The only way for this cycle to end normally is when all sites have removed the domain. When this occurs, each site completely removes the domain from its site and never tries to connect to it again. This happens for senior sites as well as junior sites. Additional query words: prodsms ====================================================================== Keywords : kbtool kbsms200 kbsms200bug kbDiscovery Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : winnt:2.0,2.0 SP1 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.