DOCUMENT:Q261200 05-AUG-2000 [iis] TITLE :HTTP 500 Error Displays Instead of ASP Error from 500-100.asp PRODUCT :Internet Information Server PROD/VER:winnt:5.0 OPER/SYS: KEYWORDS:kbOSWin2000 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Services version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When a .asp file encounters an error, the following standard HTTP 500 error message is displayed instead of an error returned by the 500-100.asp file: The page cannot be displayed There is a problem with the page you are trying to reach and it cannot be displayed. ... HTTP 500 - Internal server error Internet Explorer CAUSE ===== The .asp file is located on a non-default Web site that, by default, does not use the 500-100.asp file for error handling. NOTE: This behavior is described in the Internet Information Services (IIS) product documentation at http://localhost/iishelp/iis/htm/core/iiprstop.htm. RESOLUTION ========== To use the 500-100.asp file for error handling on the non-default Web site, Perform the following steps: 1. Start the Internet Service Manager (ISM), which loads the Internet Information Services snap-in for the Microsoft Management Console (MMC). 2. Right-click the appropriate Web site, click New, and then click Virtual Directory. 3. In the Virtual Directory Creation Wizard, click Next. In the Alias text box, type "IISHelp" (without the quotation marks), and then click Next. 4. When you are prompted for the path to the content directory, click Browse, select the WINNT\Help\IisHelp folder, and then click Next. 5. On the Access Permissions page, accept all the defaults, click Next, and then click Finish. 6. Right-click the Web site again, and then click Properties. 7. On the Custom Errors tab, select the "500;100" error line, and then click Edit Properties. 8. In the Message Type list box, select URL, and then type "/iisHelp/common/500-100.asp" (without the quotation marks) in the URL text box. 9. Click OK twice to return to the ISM. MORE INFORMATION ================ NOTE: The exact error message displayed by Internet Explorer may vary, depending on whether the "Show friendly HTTP error messages" setting in Internet Explorer is selected or not. (c) Microsoft Corporation 2000, All Rights Reserved. Contributions by Kevin Zollman, Microsoft Corporation. Additional query words: iis 5 500.100 500100 akz ====================================================================== Keywords : kbOSWin2000 Technology : kbiisSearch kbiis500 Version : winnt:5.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.