DOCUMENT:Q260828 18-JUL-2001 [sms] TITLE :SMS: Installations Using Automatic Logon Fail in SMS PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms200preSP2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== Software installations requiring an automated logon process fail when run under Systems Management Server version 2.0. Applications such as Microsoft Office 2000 SR1, deployed with Windows Installer MSI files that use automatic logon, cannot be deployed by Systems Management Server. CAUSE ===== Automatic logon is a feature in Microsoft Windows NT, and Microsoft Windows 2000 that allows the automated logon of a specified user ID and password, when the currently-logged on user is logged off or the system is restarted. This can be executed at kiosk workstations where the workstation is "locked down" to prevent unauthorized access. Systems Management Server version 2.0 has an option for software distribution, allowing a Systems Management Server program to restart a computer at the end of an installation. This is done by going to the Program properties, and then, on the General tab, selecting the Restarts Computer option for a package in the After Running: drop-down box. When deploying software with System Management Server with Windows Installer MSI file for applications such as Office 2000 SR1, Setup performs its pre-restart actions and writes entries to the run-once key for the post-restart processing. During the software installation process, Systems Management Server logs off the currently-logged-on user. The automatic logon feature allows a logon to occur immediately thereafter. This initiates the run-once process of the application. At the same time, Systems Management Server executes the Restart Computer command, which restarts the system and terminates the run-once processing. After restarting, the application is left in an unknown state. WORKAROUND ========== Do not use the automatic logon feature for software installations where Systems Management Server is used to restart the computer after the installation. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. MORE INFORMATION ================ For additional information about how to enable the automatic logon feature, click the article number below to view the article in the Microsoft Knowledge Base: Q97597 How to Enable Automatic Logon in Windows Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsms200preSP2fix Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : :2.0,2.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.