DOCUMENT:Q260413 08-AUG-2001 [winnt] TITLE :Logoff May Not Finish If User Profile Is Stored on AS/400 PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbenv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you log off, the logoff process begins but may stop responding (hang). When this occurs, the client workstation is fully accessible from the network; you can access the workstation by using the ping or net use command. However, pressing CTRL+ALT+DELETE on the workstation does not display the Security dialog box. You must reboot the workstation to log on again. CAUSE ===== This behavior can occur if the user profiles are stored on an AS/400 system (which is a Server Message Block, or SMB, server), and the MAXMUX value is set to 1 on the AS/400 SMB server. In Windows NT, the MAXMUX value is listed as the Max MPX Requests setting. The workstation's redirector is blocked from running several threads until a resource that is currently in a deadlocked state is released. This may be the result of a race condition among several threads. RESOLUTION ========== Increase the value on the server to a higher number, or possibly slow down the workstation's redirector to avoid the race condition. Additional query words: ====================================================================== Keywords : kbenv Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.