DOCUMENT:Q260326 04-JUN-2001 [sms] TITLE :Unable to View Scheduled Reports in Remote Admin UI on Win2000 PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP2 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms200preSP3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== When the Microsoft Systems Management Server Administrator console is installed on a computer that is running Microsoft Windows 2000 (not the site server), the Crystal Reports service may not function correctly. Some common errors include the following: - Report node, or the main report folder under the Tools node, may not expand. - You may experience a delayed response before failure messages are displayed. - You may receive miscellaneous error messages, including "failed to connect to APS," while using the SMS Administrator console locally. - You may receive miscellaneous error messages, including "failed to connect to APS," while using the SMS Administrator console from a Terminal Services session. CAUSE ===== The Info Sentinel service is installed and started on a Windows 2000 remote Administrator Console computer under a User context instead of a Local System context. WORKAROUND ========== Change the Info Sentinel service to log on as the local system account; to do so, follow these steps: 1. In Control Panel, double-click Services. 2. Right-click Info Sentinel Service, and then click Properties. 3. Click Log On; under Log On As, click Local System Account, and then click OK. 4. Right-click Info Sentinel, and then click Restart. NOTE: Implement this configuration only on a computer that is running Windows 2000 and is not a Systems Management Server site server. Crystal Reports services (including Info Agent, Info APS, and Info Sentinel that run on the SMS site server) should be configured as indicated in "Crystal Reports Services Might Be Installed as System Accounts" section of the "Systems Management Server 2.0 Sp2 Readme-Operations.HTM" document. MORE INFORMATION ================ Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 and 2.0 SP2. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsms200preSP3 Technology : kbSMSSearch kbSMS200 kbSMS200SP2 Version : :2.0,2.0 SP2 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.