DOCUMENT:Q257626 06-AUG-2002 [winnt] TITLE :Non-Paged Pool Leak Running Internet Explorer 5 PRODUCT :Microsoft Windows NT PROD/VER:WINDOWS:5; winnt:4.0 OPER/SYS: KEYWORDS:kb3rdparty kbenv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition - Microsoft Internet Explorer version 5 for Windows NT 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Terminal Server clients that are running Internet Explorer 5 from a Citrix Metaframe version 1.8 client may cause the Terminal Server CPU usage to jump to 25 percent for a short period of time and then fall back to normal. Task Manager or Performance Monitor shows a decrease in non-paged pool usage that is not released after the client quits Internet Explorer. After non-paged pool has been exhausted, the computer may crash or log events in the System event log, indicating that no non-paged pool is available. The pool tag that is leaking is the Proc tag, and the process associated with the tag is "IE." RESOLUTION ========== Disable audio remapping for Citrix ICA clients: 1. Start the Terminal Server Connection Configuration tool from the Administrative Tools menu. 2. Double-click the ICA- connection to display the Edit Connection dialog box. 3. Click Client Settings. 4. Click to select the Disable Client Audio Mapping check box. 5. Click OK to close all dialog boxes. MORE INFORMATION ================ The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Additional query words: ====================================================================== Keywords : kb3rdparty kbenv Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch kbIEsearch kbZNotKeyword2 kbIENT400Search kbIE500Search kbZNotKeyword3 kbIE500WinNT400 Version : WINDOWS:5; winnt:4.0 Hardware : x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.