DOCUMENT:Q256142  08-MAY-2002  [winnt]
TITLE   :Memory Leak May Lead to Loss of User Profile
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0,4.0 SP4,4.0 SP5
OPER/SYS:
KEYWORDS:kbWinNT4sp6fix kbWinNT400PreSP7Fix

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The information in this article applies to:

 - Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, Terminal Server Edition 
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SYMPTOMS
========

A memory leak may result in user profiles being lost.

CAUSE
=====

If Windows does not load the current user profile (local or remote) because of a
low-memory condition, Windows issues a new default profile and the existing
profile is lost.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT Server
version 4.0, Terminal Server Edition. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

This problem was first corrected in Windows NT Server version 4.0, Terminal
Server Edition Service Pack 6.

Additional query words:

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Keywords          : kbWinNT4sp6fix kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServSearch
Version           : winnt:4.0,4.0 SP4,4.0 SP5
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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