DOCUMENT:Q256125 30-JUL-2000 [sms] TITLE :SMS: No Status Message When Client Base Components Upgraded PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbClient kbsms200 kbsms200bug kbUpgrade kbsms200sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== In Microsoft System Management Server (SMS) 2.0 and 2.0 SP1, status messages are not generated when the client base components are updated on the SMS 2.0 client successfully (either by applying a hotfix or by a software upgrade). This can make it difficult for an administrator to determine when an upgrade to SMS clients has finished successfully. CAUSE ===== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. MORE INFORMATION ================ Starting with Systems Management Server 2.0 Service Pack 2 there is a Heartbeat Discovery Data Record (DDR) generated after a base component version upgrade. This DDR is created during the Client Component Installation Manager(CCIM) cycle following the upgrade, and added to the database. This new functionality is available with all upgrades after Systems Management Server 2.0 SP2, but is not reported to the client base component version upgrade when installing Service Pack 2. To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack Additional query words: prodsms ====================================================================== Keywords : kbClient kbsms200 kbsms200bug kbUpgrade kbsms200sp2fix Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : winnt:2.0,2.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.