DOCUMENT:Q255981  10-MAR-2000  [iis]
TITLE   :Processing the Key Certificate Request for the Server Fails
PRODUCT :Internet Information Server
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Internet Information Server 4.0 
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SYMPTOMS
========

When you attempt to process a Key Certificate Request for a server, you may
receive the following error message:

   Error!!! Certificate Server is unable to process your request. Last status
   error code = 57.

If you are following the steps described in the "Processing the Key Certificate
Request for the Server" section in Q218445, How to Configure Certificate Server
for Use with SSL on IIS, this error message occurs when you click Submit Request
on the Web Server Enrollment page.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

   Q218445 How to Configure Certificate Server for Use with SSL on IIS

CAUSE
=====

This error message indicates that "Invalid Data" was submitted to Certificate
Server. This can occur for one of the following reasons:

 - You are submitting a request that is not formatted correctly

-OR-

 - The Certificate Authority used a network share or relative path to point to
   the Shared Directory when configuring Certificate Server. Please contact your
   Certificate Authority for assistance.

RESOLUTION
==========

To resolve this issue, do the following:

1. From the Windows NT Option Pack, click Microsoft Certificate Server, and then
   choose Process Certificate Request File.

2. When you are prompted to open a Request File, choose the file, which is
   NewKeyRq.txt (by default) and stored in the root.

3. When you are prompted to save this file as an Outfile Name, choose an
   appropriate file name with the extension .crt.

You can now proceed to the steps described in the "Installing the Key Certificate
on the Server" section in the following Knowledge Base article:

   Q218445 How to Configure Certificate Server for Use with SSL on IIS

Additional query words:

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Keywords          :  
Technology        : kbiisSearch kbiis400
Version           : winnt:4.0
Issue type        : kbprb

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