DOCUMENT:Q255263 21-JUN-2000 [sms] TITLE :Windows Client Hangs When You Use "SMS Restarts Computer" PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbinterop kbClient kbConfig kbMMC kbsms200 kbsms200bug kbCollections kbPackage kbsmsAdm ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you create a package for distribution and you set the SMS Restarts Computer option, Systems Management Server (SMS) 2.0 clients that are running Microsoft Windows 95 or Microsoft Windows 98 may stop responding (hang) during the shutdown process, if the Auto Protection feature of Norton AntiVirus version 5.0 is enabled. WORKAROUND ========== To work around this problem, disable the Auto Protection feature of Norton AntiVirus. For information about how to disable this feature, consult the AntiVirus documentation or the program's manufacturer. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodsms ====================================================================== Keywords : kbinterop kbClient kbConfig kbMMC kbsms200 kbsms200bug kbCollections kbPackage kbsmsAdmin kbSoftwareDist Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.