DOCUMENT:Q255246 11-DEC-2001 [winnt] TITLE :Terminal Server Clients Receive Error Opening New Mail PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== On a computer running the Terminal Server Client program, when you try to compose or open a new mail message, the following error message may appear: The item could not be displayed. The object could not be found. CAUSE ===== This behavior can occur when you install the Windows Messaging program on the Terminal Server computer but you do not run the Windows Messaging compatibility script. RESOLUTION ========== To resolve this behavior, on the computer where Terminal Server is installed, remove Windows Messaging, change to Install mode, reinstall Windows Messaging, and then run the Windows Messaging compatibility script. 1. Log on as an Administrator, and then remove the Windows Messaging program for all users. 2. Restart the computer, and log on as an Administrator. 3. Put the computer into Install mode: a. Start an MS-DOS command prompt. b. Type the following at the command prompt, and then press ENTER: change user /install 4. Install the Windows Messaging program. 5. Run the Windows Messaging compatibility script (Winmsg.cmd). 6. Type the following at the command prompt to put the computer into Execute mode: change user /execute 7. Log off, and then log back on as a user. You should now be able to open and compose mail. Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.