DOCUMENT:Q253862 02-MAR-2000 [winnt] TITLE :Error Messages When MMS Database Directory Size Reaches Limit PRODUCT :Microsoft Windows NT PROD/VER::1.0,2.1 OPER/SYS: KEYWORDS:kbenv kberrmsg kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Metadirectory Services, version 2.1 - Zoomit VIA, versions 1.0, 2.1 ------------------------------------------------------------------------------- SYMPTOMS ======== When you log on to the Compass client, you may receive the following error message: Unable to bind If you try to stop and start the Zoomit Server service, the following error message occurs: Dr. Watson : **Essential OID definition missing, failed to lookup user password**. CAUSE ===== There is a 2-gigabyte (GB) size limit on the X500.db database file in Metadirectory Services. When this size limit is reached, the error messages listed above occur and the directory is inaccessible. RESOLUTION ========== To resolve this issue: 1. Restore from the most recent working backup. 2. Immediately run the Via Compact utility. Using the Via Compact utility regularly can keep your database compact, reducing the chance that the database will reach the size limit. For more information about the Via Compact utility, please see the following article in the Microsoft Knowledge Base: Q250484 How to Use the VIA Compact Utility in Microsoft Metadirectory Services STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: MA zscript genlogs ====================================================================== Keywords : kbenv kberrmsg kbtool Technology : kbZoomitSearch kb3rdpartySearch kbMMSSearch kbMMS210 kbZoomit100 kbZoomit210 Version : :1.0,2.1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.