DOCUMENT:Q252935 10-AUG-2001 [winnt] TITLE :Err Msg: STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kb3rdparty kberrmsg dun kbDialUp ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you make a Dial-Up Networking (DUN) connection by using Remote Access Services (RAS) with a local Internet service provider (ISP), you may receive the following error message on a blue screen: STOP 0x0000001E (0xc0000005, 0xf3c310c, 0x00000000, 0x00000000) KMODE_EXCEPTION_NOT_HANDLED***Address f3cf310c has a base at f3cf2000 MrtRate.sys CAUSE ===== This issue can occur after you install Intuit Quickbooks or Quicken 2000, or if you apply Microsoft Windows NT 4.0 Service Pack 6 after these products are installed. WORKAROUND ========== Rename the Mrtrate.sys file in the Winnt\System32\Drivers folder, or disable the MRT Rate service in the Devices tool in Control Panel. The Intuit Web site discusses this problem only for Microsoft Windows 95/Microsoft Windows 98 so far. See these Intuit sites: http://www.intuit.com/support/quicken/faqs/win3/5192.html http://www.intuit.com/support/quickbooks/faqs/win5/6215.html The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: ====================================================================== Keywords : kb3rdparty kberrmsg dun kbDialUp Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.