DOCUMENT:Q252460 13-JUN-2001 [sna] TITLE :Access Denied Error when Installing SNA Server 4.0 SP3 PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:4.0 SP3 OPER/SYS: KEYWORDS:kbDSupport ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, version 4.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== When installing SNA Server 4.0 Service Pack 3 (40sp3is.exe) from ftp.microsoft.com, the following message may appear during the file extraction process: Extraction Failed Access Denied After you click OK, the Setup process exits. RESOLUTION ========== To correct this problem, delete the file indicated in the "To Directory:" within the progress dialog box when the "Access is denied" error is displayed. This file may have the "read only" attribute set, so you may need to use the ATTRIB command to remove this attribute (ATTRIB -r file) in order to delete this file. MORE INFORMATION ================ If the /X is not used when running 40sp3is.exe, the file is self-extracted to the directory where the TMP environment variable is pointing. For example, if TMP=C:\TEMP, then the C: drive (where this directory exists) must have sufficient disk space to accommodate the extracting image. If there is insufficient disk space to accommodate the image size, the following error will occur: Extraction Failed Access is denied If this error occurs, a temporary read-only file may be left in the TMP directory tree (for example, as C:\TEMP\ext5232\i386\Setup.tdf) which may cause the service pack file to continue to fail with "Access is denied." For additional information on installing SNA Server 4.0 Service Pack 3, click the article number below to view the article in the Microsoft Knowledge Base: Q242400 SNA Server 4.0 Service Pack 3 Readme.txt File Additional query words: ====================================================================== Keywords : kbDSupport Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400SP3 Version : WINDOWS:4.0 SP3 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.