DOCUMENT:Q252302 08-MAY-2002 [iis] TITLE :IIS Stops Responding at W3SVC!CGIThread PRODUCT :Internet Information Server PROD/VER::4.0 OPER/SYS: KEYWORDS:kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When Internet Information Server (IIS) is running a certain CGI program, IIS may stop responding at W3SVC!CGIThread. The call stack looks similar to the following: eax=ffffffff ebx=0120b408 ecx=3ffff638 edx=ffffffff esi=00f50000 edi=00f4ffb0 eip=68c08be8 esp=00f4d688 ebp=00f4e1bc iopl=0 nv up ei pl nz ac po cy cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010217 W3SVC!CGIThread+0x24a: 68c08be8 f3a5 rep movsd ds:00f50000=???????? es:00f4ffb0=0010c87c ChildEBP RetAddr Args to Child 00f4e1bc 4c5f544e 54474e45 00303d48 45544147 W3SVC!CGIThread+0x24a(FPO: [Non-Fpo] 45544e4f 000003e6 00000000 00000000 00000000 0x4c5f544e [Stdcall: 20] RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------- 1999/10/02 06:11 4.2.725.1 229024 W3svc.dll x86 STATUS ====== Microsoft has confirmed this to be a problem in Internet Information Server 4.0. Additional query words: ====================================================================== Keywords : kbWinNT400PreSP7Fix Technology : kbiisSearch kbiis400 Version : :4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.