DOCUMENT:Q249798 08-AUG-2001 [winnt] TITLE :IBM MQSeries TCP/IP Channels Do Not Start After Applying SP6 PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 SP6 OPER/SYS: KEYWORDS:kbenv kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP6 - Microsoft Windows NT Workstation version 4.0 SP6 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Service Pack 6 (SP6) on Windows NT 4.0, IBM MQSeries TCP/IP-type channels no longer start. The following error message is listed in the Application log in Event Viewer: Event ID: 9213 Source: MQSeries Type: Error Description: A communications error for TCP/IP occurred. An unexpected error occurred in communications. The return code from the TCP/IP (setsockopt(SO_KEEPALIVE)) call was 10055 (X'2747'). Record these values and tell the systems administrator. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack This problem was first corrected in Windows NT 4.0 Service Pack 6a. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 Service Pack 6. MORE INFORMATION ================ For additional information, visit the following Microsoft Web site: http://www.microsoft.com/ntserver/nts/downloads/recommended/sp6 Additional query words: ====================================================================== Keywords : kbenv kberrmsg Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400search kbWinNTW400sp6 Version : winnt:4.0 SP6 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.