DOCUMENT:Q249255 08-MAY-2002 [winnt] TITLE :Cannot Insert File Attachment from Local Drive to Office PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 SP5 OPER/SYS: KEYWORDS:kbenv kberrmsg kbtool kbWinNT4sp6fix kbbpqfe1a ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP5, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== After you apply Windows NT 4.0 Service Pack 5 for Terminal Server and you are using Metaframe 1.8 or earlier, you may have trouble using the Insert File feature in Microsoft Office programs (such as Microsoft Outlook or Microsoft Word). You can insert files from the network, but if you connect to Terminal Server and try to insert a file from a locally mapped drive, you may receive any of the following error messages: System can't find file specified. or Access denied. CAUSE ===== This issue can occur because a regression with Mup.sys was introduced in Terminal Server Service Pack 5. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack If you do not have Microsoft distributed file system (Dfs) installed, you can replace the Terminal Server Service Pack 5 version of the Mup.sys file with the Terminal Server Service Pack 4 version of the Mup.sys file. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0, Terminal Server Edition Service Pack 6. Additional query words: DFS ====================================================================== Keywords : kbenv kberrmsg kbtool kbWinNT4sp6fix kbbpqfe1a Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400sp5 kbNTTermServSearch Version : winnt:4.0 SP5 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.