DOCUMENT:Q247955 06-AUG-2002 [sms] TITLE :SMS: Wuser32.exe Does Not Shut Down Upon Client Shutdown PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms120 kbsms120bug kbHelpDesk ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== When you shut down a Microsoft Windows NT-based client, a dialog box may be presented by Wuser32.exe that prevents the client from shutting down until you respond to the dialog box by clicking Wait, End Task, or Cancel. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack You can also resolve this problem by contacting Microsoft Product Support Services to obtain the fix. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ----------------------------------------------------------------- 03/03/2000 19:16 2.00.1380.1132 272,416 Wuser32.exe Intel 03/03/2000 19:25 2.00.1380.1132 567,280 Ldwmnt.dll Intel 04/02/2000 20:22 67 Compver.ini 03/03/2000 19:16 2.00.1380.1132 394,000 Wuser32.exe Alpha 03/03/2000 19:25 2.00.1380.1132 850,704 Ldwmnt.dll Alpha STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 SP1. This problem was first corrected in Systems Management Server 2.0 Service Pack 2. MORE INFORMATION ================ To install the hotfix, use the appropriate method on the Systems Management Server site server. Method 1: Using the Hotfix Installer ------------------------------------ NOTE: You can use this method only on Intel-based computers. 1. Copy the hotfix folder structure to a share on your network. Q247955.exe is an SMS Installer file that updates specific files on your site server. 2. Log on to your site server using an account with administrative privileges. 3. On the site server, quit the Systems Management Server Administrator console. 4. Run Q247955.exe and follow the directions in the wizard. You can run the file in Quiet mode by using the /s switch. Method 2: Manual Installation ----------------------------- 1. Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. 2. On the site server, quit the Systems Management Server Administrator console. 3. Replace the Remctrl.exe file in the \Inboxes\Clicomp.src\Remctrl\I386 folder with the version obtained from the hotfix. 4. Replace the Compver.ini file in the \Inboxes\Clicomp.src\Remctrl folder with the version obtained from the hotfix. 5. Replace Ldwmnt.dll file in the \Bin\I386 folder with the version obtained from the hotfix. 6. Start the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. NOTE: The default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfixed files to be propagated to the clients. To speed up this process, you can create a software distribution for the Setevnt.exe or Cliutils.exe Resource Kit tool, along with the appropriate parameter(s) to start a CCIM work cycle. For information about the proper syntax to use with these tools, see the Resource Kit documentation. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsms120 kbsms120bug kbHelpDesk Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : winnt:2.0,2.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.